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Role Pitch CloudPay is looking for a passionate and experienced UK Payroll Supervisor to lead a talented team in delivering high-quality, accurate, and timely payroll services to our valued clients.
This is a great opportunity to make your mark in a fast-paced, tech-driven environment where your leadership, expertise, and ideas will truly matter. As part of our vibrant and supportive payroll bureau team, you’ll play a pivotal role in shaping processes, guiding your team’s development, and strengthening relationships with some of the world’s most recognised brands.
The ideal candidate will ensure the accurate and timely delivery of end-to-end payroll services while maintaining high customer satisfaction and team performance. This role combines technical payroll expertise, leadership skills, and a commitment to process improvement in a dynamic, client-focused environment
Key Responsibilities Daily Duties and Main Responsibilities will include:
Team Leadership and Supervision:
- Lead, mentor, and motivate a team of payroll professionals, ensuring their development and performance.
- Conduct regular one-on-one meetings, performance reviews, and team check-ins.
- Guide on complex payroll issues and ensure the team adheres to company policies and legal requirements.
- Provide payroll system training and guidance on annual updates to the new team members
Payroll Operations:
- Oversee the end-to-end payroll process, including data collection, processing, reporting, and reconciliation.
- Ensure the accurate & timely completion of UK payrolls.
Client and Stakeholder Management:
- Act as a point of escalation for client queries, ensuring issues are resolved promptly and professionally.
- Foster strong relationships with clients, ensuring satisfaction and retention. Attend monthly client calls and follow up on queries.
Process Improvement and Compliance:
- Continuously review payroll processes to identify inefficiencies and lead improvements.
- Stay updated on changes in payroll legislation and industry trends, ensuring compliance
- Utilize analytics to review team member and client performance and lead improvements where required
- Ensuring clients and team members work in line with agreed calendar deadlines
Description Attributes and Experience Required:
- Demonstrable experience managing end-to-end UK payrolls within a bureau or multi-client environment.
- In-depth knowledge of UK payroll regulations, systems, and best practices.
- Strong attention to detail, time management, and the ability to manage multiple priorities.
- Proactive and solution-focused with strong problem-solving abilities.
- Excellent interpersonal and communication skills, with the ability to liaise confidently with clients and internal stakeholders.
- Client-focused mindset with a passion for delivering exceptional service.
- Proven leadership experience, or a strong background in payroll with a desire to move into a supervisory role.
- Commitment to professional development and staying updated on payroll legislation.
- A CIPP Diploma in Payroll Management (or working towards it) is highly desirable.
Additional Requirements
Must be currently based in the UK with full right to work.
This role is not eligible for visa sponsorship.
Benefits Package and Benefits:
- Competitive annual salary
- 25 days annual leave, plus bank holidays
- Flexible Hybrid Working
- Birthday leave
- Flexible pension contribution
- Life assurance x4
- Private medical insurance
- Earned Wage Access (via CloudPay Now app)
- Personal and professional development opportunities
- Friendly working environment
CloudPay is committed to being an equal opportunities employer.
