Supply Chain Coordinator

Supply Chain Co-ordinator (X-Sell)

Location: Gateshead Team Valley, UK

Reports to: Customer Logistics Lead – X-Sell

Direct Reports: None

About Us.

Biscuit International UK is the leading specialist supplier of own-label gluten-free biscuits and cookies in the UK. Based in Gateshead, our facility produces over 4,300 tonnes annually across three production lines. As part of Biscuit International, Europe’s top private label biscuit and bread substitute manufacturer, we bring over 400 years of heritage in delivering exceptional taste and value.

The Role.

We are seeking a proactive and detail-oriented Supply Chain Co-ordinator (X-Sell) to join our Customer Service team. This role is key to ensuring smooth order-to-cash operations, maintaining strong customer relationships, and supporting the wider supply chain function. You’ll be responsible for processing orders, coordinating deliveries, and managing documentation for both domestic and export markets.

Key Responsibilities.

• Deliver outstanding customer service and proactively manage enquiries and delivery updates.
• Process and invoice orders accurately and promptly.
• Coordinate despatches via various 3PL routes and track shipments.
• Monitor service risks and communicate with customers to influence OTIF performance.
• Manage replenishment stock orders and ensure timely stock transfers.
• Maintain customs documentation and ensure audit readiness.
• Reconcile Chep pallets and assist with finance queries.
• Onboard new customers and ensure pricing and customs requirements are accurately recorded.
• Maintain supply chain documentation and support cross-functional coordination.
• Build strong relationships with internal and external stakeholders.

Skills & Experience.

• Experience in a customer-focused environment; supply chain background desirable.
• Professional customer interaction and problem-solving under pressure.
• Knowledge of import/export processes and ERP systems (preferably SAP).
• Strong communication, organisation, and time management skills.
• High attention to detail and proficiency in Microsoft Excel.

Why Join Us?

At Biscuit International UK, we pride ourselves on our commitment to quality, innovation, and sustainability. Our team is dedicated to producing high-quality products that meet the evolving needs of our customers. By joining us, you will be part of a dynamic and supportive team that values collaboration and excellence.

In our hiring practices, we are committed to creating an inclusive and diverse workplace. We believe that a diverse team brings a wealth of perspectives and ideas, driving innovation and success. We adhere to fair hiring practices, ensuring equal opportunities for all candidates, regardless of their background.