Position Summary
Why join our team?
This role sits within the Supply Chain Management (SCM) team, a central function that ensures products move smoothly from order through to delivery. Our vision is to deliver operational excellence by maintaining accuracy, efficiency, and strong collaboration across the supply chain.
You’ll be joining a professional and supportive team where no two days are the same. From preparing reports and managing stock to supporting new product launches and resolving queries, this role provides excellent exposure across the business and the opportunity to build valuable supply chain expertise.
We welcome applications from both early-career candidates starting their journey in supply chain and experienced professionals seeking a varied role with scope to make an impact.
Role And Responsibilities
Your key responsibilities
- Assist the Supply Chain Manager directly by offering backup and support.
- Oversee and lead both short and long-term process enhancements within the Supply Chain Management team.
- Collaborate with the Business Intelligence team to optimise existing processes.
- Provide comprehensive assistance to the Supply Chain Manager in day-to-day operations, aiding in planning, decision-making, and problem solving.
- Work with third-party logistics providers, participating in regular meetings to ensure seamless operations and adherence to best practices.
- Take charge of resolving supply-related challenges while comprehending the underlying causes of supply disruptions.
- Enhance the efficiency of the Purchase Order process and management of Required Delivery Dates.
- Demand forecasts per a customer level, as well as customer order forecast on company system.
- Foster and handle strong relationships with both internal and external partners.
- Communicate any potential low stock positions or risks to relevant partners.
- Handle weekly sales outcomes according to demand forecasts.
- Strengthen customer collaboration through regular conference calls with internal and external customers.
- Handle outbound issues including securing booking slots with customers and their warehouses, coordinating delivery details with the logistics provider, and providing essential information such as delivery time, SKU codes, volume/value, etc.
- Maintain sales orders on the NERP (SAP) system, ensuring alignment with Required Delivery Dates
- Confirm purchase orders (buying quantities from HQ) on a weekly basis.
- Coordinate with HQ on matters related to product availability, forecasting, new SKU code setups, production and shipment dates, and return-to-forecast adjustments.
- Input and communicate feedback on stock availability, priorities, and alternative options.
- Maintain channel PSI (Purchase, Sales, and Inventory) data within the company's system.
- Providing after sales service e.g. providing IMEI's, unit boxes, etc.
- Handle customer inquiries and direct them to appropriate contacts.
- Collaborate closely with the SEUK Accounts Receivable team for credit control, billing/invoice references, etc.
- Lead and update the pricing matrix and system pricing per SKU and customer.
- Oversee bailment and swap stock operations.
- Support internal requests and inquiries, including samples, FOC orders, etc.
What We Need For This Role
To be successful, you will possess the following skills and attributes:
- A proactive and determined approach, with the ability to problem-solve and adapt in a fast-paced environment.
- Strong organisational skills and attention to detail, ensuring accuracy across multiple tasks and deadlines.
- Clear communication skills, with the ability to build effective relationships across teams and with external partners.
- Confidence using Excel and IT systems (training provided for internal platforms).
- A genuine interest in developing within supply chain and operations.
We welcome applications from:
- New talent who are motivated, organised, and eager to learn.
- Experienced supply chain professionals seeking a role with breadth and responsibility.
What does success look like?
- Within the first month, you will be independently managing daily and weekly SCM tasks with accuracy and confidence.
- All reports and updates will be delivered on time and to a high standard.
- You will have built strong working relationships across the team, stakeholders, and partners.
- Success will be demonstrated through ownership, reliability, accuracy, and continuous improvement.
Skills And Qualifications
Benefits of working at Samsung include
Partner Colleague
- Hybrid working – 3 days in the office and 2 days at home per week
- Bonus scheme linked to individual, team and company performance
- Pension contribution
- Three volunteering days each year
- Holiday - 25 days plus bank holidays and an additional day off for your birthday
- Access to discounts on a wide range of Samsung products
- Access to a discount shopping portal
- Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency
- Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need
A note on equal opportunities
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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