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Job Title - Managed Services Support Analyst
Location - Hemel Hempstead (This is a 24/7 – 12-hour shifts. 4 days, 4 off, 4 nights, 4 off - Night and weekend shifts are remote)
Reporting to - Managed Services Team Leader
Security Level - BPSS
For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.
Your Mission
As part of the boxxe sales team you’ll play a meaningful role in scaling a fast-growing technology company. We’re looking for someone to join our collaborative team, working in a modern, innovative technology company with a new and different approach. We’ll provide opportunities throughout your time with us to maximise your performance and earning potential.
How you’ll fit in to the big picture
As a Managed Services Support Analyst, your primary focus will be to provide 1st line support to boxxe’s Managed Services customers on a 24/7 basis.
You will be central to the Managed Services operation with a combination of technical skills and first-class customer service. Part of your role is to understand the cause of an event and quickly resolve it with events that cannot be resolved being routed to Incident Management. This element is process driven where commitment to detail and communication are key.
You will be required to manage multiple workstreams simultaneously, meaning clear communication, meticulous timekeeping, and time logging skills are required as well as the ability to accurately follow process.
You will be exposed to a range of technologies offering an excellent opportunity to build the foundation for a career in the IT industry.
What you’ll be doing
What experience we think you’ll need