From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.
Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Sleaford office.
MRI Software are looking for an individual that is eager to get experience within a corporate software company and has had some exposure to Customer Support. The opportunity is within our Support Services team based in the Sleaford office, as a Support Analyst assisting clients with their day-to-day use of the Qube PM software.
Our Software Support Analysts are responsible for resolving customer queries and will need to analyse software issues to recommend solutions, engaging with clients via telephone and our online system. The successful candidate will need to listen and empathise with our clients and use your troubleshooting skills, positive attitude and knowledge of the software to meet their needs to deliver a consistent professional experience. In depth training on our systems and infrastructure will be provided.
As a Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an incredible customer experience every day. In this position, you will be a point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and technical issues.
You will be required to attend client events within the UK, for example London and Manchester, as well as visit clients at their offices to assist users with specific areas of functionality of their system as and when required.
MRI Software will rely on you to listen to and empathise with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.
Requirements
- Proven experience in a customer facing role (2-3 years)
- Good interpersonal skills. Patience is essential
- Excellent written and oral communication skills
- Ability to multi-task and work well under pressure
- A strong problem-solving skillset
- Ability to confidently articulate technical concepts
- Professional image and appearance
- Excellent computer skills and knowledge of Microsoft Office products
- Good organisational and effective time management skills
- Technically proficient
Preferences
- Knowledge of any MRI product, ideally Qube PM
- Familiarity with the property or software industry
- Experience or knowledge of accounting practices
We’re obsessed with making this the best job you’ve ever had!
- We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
- Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.
- Invest in our competitive Personal Pension plan and help set you up for your future.
- Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
- Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!
- Income Protection Plans give you the peace of mind you deserve.
- Further your professional development and growth with our generous Tuition Reimbursement Schemes.
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
MRI continues to
strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.
Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.
