Support and Business Analyst
Location
Cardiff, Wales, United Kingdom
Posted At
7/17/2025
Advertise with us by contacting: [email protected]
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Description
We?have an exciting opportunity for?an?experienced Support & Business Analyst to take a lead role in supporting the Integration team. If you want to be part of the team, you will need a strong technical background and an aptitude for problem-solving. A background in software development would be advantageous , but is not essential, and experience with messaging technologies would be particularly advantageous .
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be a key member of the support team, covering multiple flows that are a mixture?of third-party and in-house application?support. You will ensure that the applications perform to the requirements of our users and clinicians.
Provide operational and technical support for the services and manage standard level of requests and incidents
Provide guidance and technical advice to relevant end users and colleagues
Monitor system health daily and resolve underlying application issues
Provide business support for application development
Implement standard changes and support software releases
Provide information analysis and reporting
Maintain Standard Operational Procedures and other documentations
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Previous Experience Of Working Within a Software Service Delivery Environment Is Desirable For This Post. In Addition, The Following Competencies Are Also Desired
Experience in ITIL service Delivery and Service Support including Incident, Problem and Change management skills
Experience In Analysing Data/incidents, Gathering Requirements And Implementing Changes
Experience in troubleshooting with end users and liaising with technical and non-technical stakeholders
Experience in writing SQL queries to generate reports and support investigations
This post is fixed term / secondment until 31/03/26 due to secondment cover. If you are interested in applying for the secondment position, you must obtain permission from your current line manager before applying for this post.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
LNKD1_UKTJ
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be a key member of the support team, covering multiple flows that are a mixture?of third-party and in-house application?support. You will ensure that the applications perform to the requirements of our users and clinicians.
Provide operational and technical support for the services and manage standard level of requests and incidents
Provide guidance and technical advice to relevant end users and colleagues
Monitor system health daily and resolve underlying application issues
Provide business support for application development
Implement standard changes and support software releases
Provide information analysis and reporting
Maintain Standard Operational Procedures and other documentations
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Previous Experience Of Working Within a Software Service Delivery Environment Is Desirable For This Post. In Addition, The Following Competencies Are Also Desired
Experience in ITIL service Delivery and Service Support including Incident, Problem and Change management skills
Experience In Analysing Data/incidents, Gathering Requirements And Implementing Changes
Experience in troubleshooting with end users and liaising with technical and non-technical stakeholders
Experience in writing SQL queries to generate reports and support investigations
This post is fixed term / secondment until 31/03/26 due to secondment cover. If you are interested in applying for the secondment position, you must obtain permission from your current line manager before applying for this post.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
LNKD1_UKTJ
Advertise with us by contacting: [email protected]
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