Support and Installation Engineer (UK) - Retail
Company
Location
United Kingdom
Posted At
7/21/2025
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Description
Hello! ✨
We’re x-hoppers, and we believe connected teams create better stores. Built for retail and powered by Wildix, our AI-driven platform helps store associates communicate instantly, stay one step ahead, and deliver the kind of service today’s customers expect.
About Us…
We’re x-hoppers and we’re building something big: a smarter, faster way for store teams to stay connected. Whether it’s finding a product, answering a customer’s question or stopping theft in its tracks, x-hoppers puts the right information in the right hands, at the right time.
Our platform combines wireless headsets, real-time AI insights, and cloud communication, built specifically for the fast pace of retail.
We’re a new brand with a big advantage: we’re backed by Wildix, a global leader in business communication technology. That gives us the freedom to move fast like a startup, with the stability and experience of a proven tech company behind us.
We’ve already launched in the UK, Europe and the US, and 2025 is our breakout year with new markets, new products and new teammates (like you!) helping us shape what’s next.
If you’ve ever wanted to build something from the ground up, make a real impact and grow your career alongside a brand that’s just getting started, this is your chance.
About The Role…
We’re looking for a Support & Installation Engineer to join our growing UK team. You’ll play a key role in delivering and maintaining x-hoppers deployments across retail locations, ensuring installations run smoothly and customers are fully supported post-launch.
This role is perfect for someone with hands-on experience in retail tech installations, strong troubleshooting instincts, and a passion for improving in-store communication.
What You Will Do…
🚀 Make an Impact on the Future of Retail – Join a team revolutionizing the way stores operate through cutting-edge communication technology.
🏗️ Build a Brand, Leave a Legacy
– This isn’t just a job; it’s a chance to shape the voice, culture, and story of a rising star in retail tech.
👫 Work with a High-Performing Team – We believe in trust, autonomy, and working with passionate professionals who drive real impact.
🌍 A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are
🚀 Startup Energy, Solid Foundation – We move like a startup, but with the backing of a profitable global leader—so you get the best of both worlds: agility and stability.
What We Offer…
🏖️ Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.
💻 Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.
🚀 Career Growth & Development – Access to programs and events to keep you at the top of your game.
Happy with them? We offer even more! Our Benefits are country-specific. You can ask your recruiter for more information
Where You’ll Be Based
Remote – Anywhere in the UK (preferably North of England)
Our UK HQ is in Coventry
Interview Process
🤝 Step 1: Discovery Interview – A 30-min chat with our Talent Team
🛠️ Step 2: Role Interview – A 60-min deep dive with the Hiring Manager
🎯 Step 3: (Optional) Final Interview – With our CTO for alignment
We Are Wildix
We are an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem.
Ready to join us? Apply Now!
We’re x-hoppers, and we believe connected teams create better stores. Built for retail and powered by Wildix, our AI-driven platform helps store associates communicate instantly, stay one step ahead, and deliver the kind of service today’s customers expect.
About Us…
We’re x-hoppers and we’re building something big: a smarter, faster way for store teams to stay connected. Whether it’s finding a product, answering a customer’s question or stopping theft in its tracks, x-hoppers puts the right information in the right hands, at the right time.
Our platform combines wireless headsets, real-time AI insights, and cloud communication, built specifically for the fast pace of retail.
We’re a new brand with a big advantage: we’re backed by Wildix, a global leader in business communication technology. That gives us the freedom to move fast like a startup, with the stability and experience of a proven tech company behind us.
We’ve already launched in the UK, Europe and the US, and 2025 is our breakout year with new markets, new products and new teammates (like you!) helping us shape what’s next.
If you’ve ever wanted to build something from the ground up, make a real impact and grow your career alongside a brand that’s just getting started, this is your chance.
About The Role…
We’re looking for a Support & Installation Engineer to join our growing UK team. You’ll play a key role in delivering and maintaining x-hoppers deployments across retail locations, ensuring installations run smoothly and customers are fully supported post-launch.
This role is perfect for someone with hands-on experience in retail tech installations, strong troubleshooting instincts, and a passion for improving in-store communication.
What You Will Do…
- Install & Configure Systems: Deliver on-site hardware/software installations, including headsets, call points and base stations, ensuring everything works as intended.
- Technical Troubleshooting: Be the go-to expert for diagnosing and resolving technical issues in the field, including network or device-level problems.
- Train Retail Teams: Provide on-site and remote training to help store associates and managers get the most out of x-hoppers.
- Maintain Systems: Perform software updates, hardware checks, and upgrades as needed.
- Documentation & Reporting: Keep records of installation specs, support cases and fixes to build knowledge for future deployments.
- Experience in field-based installation and support of communication or IT systems
- Knowledge of retail environments and an understanding of how stores operate
- Strong problem-solving skills with the ability to work independently
- Confidence working with network configurations and hardware troubleshooting
- Excellent communication and customer service skills
- Willingness to travel, including some overnight stays
- You’ve worked with Unified Communications (UCaaS) solutions
- You’re familiar with SIP, DECT, or VoIP technologies
- You’ve supported AI-powered or headset-based platforms
- You live in the North of England (preferred location)
🚀 Make an Impact on the Future of Retail – Join a team revolutionizing the way stores operate through cutting-edge communication technology.
🏗️ Build a Brand, Leave a Legacy
– This isn’t just a job; it’s a chance to shape the voice, culture, and story of a rising star in retail tech.
👫 Work with a High-Performing Team – We believe in trust, autonomy, and working with passionate professionals who drive real impact.
🌍 A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are
🚀 Startup Energy, Solid Foundation – We move like a startup, but with the backing of a profitable global leader—so you get the best of both worlds: agility and stability.
What We Offer…
🏖️ Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.
💻 Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.
🚀 Career Growth & Development – Access to programs and events to keep you at the top of your game.
Happy with them? We offer even more! Our Benefits are country-specific. You can ask your recruiter for more information
Where You’ll Be Based
Remote – Anywhere in the UK (preferably North of England)
Our UK HQ is in Coventry
Interview Process
🤝 Step 1: Discovery Interview – A 30-min chat with our Talent Team
🛠️ Step 2: Role Interview – A 60-min deep dive with the Hiring Manager
🎯 Step 3: (Optional) Final Interview – With our CTO for alignment
We Are Wildix
We are an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem.
Ready to join us? Apply Now!
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