We are a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We invest millions of ponds every year to keep our existing homes safe and descent. We also play our part in helping to deal with the UK housing crisis by building hundreds of new, modern homes to rent in Sunderland. We'd love for you to join us achieve our vision.
Salary
£18,321.47
Job Description
Are you passionate about making a real difference in peoples lives? Do you have a strong understanding of welfare benefits and the ability to build support relationships? We are looking for a dedicated and empathetic individual to join our Money Matters team as a Support Coordinator.
This part-time opportunity is due to an upcoming retirement, and were excited to welcome someone who shares our commitment to financial inclusion and community support.
Location: Sunderland City Hall (with flexibility to work across Gentoo offices and in the community)
Hours: Wednesday & Thursday 8:30am5:00pm, Friday 8:30am12:30pm (some flexibility required)
Join Gentoo as a Money Matters Support Coordinator and help empower our customers to take control of their finances and sustain their tenancies. In this part-time role, youll work closely with a supportive team of Support Coordinators and Neighbourhood Support Assistants to promote financial inclusion, maximise income, reduce outgoings, and provide debt adjusting support.
We are looking for someone with strong knowledge of welfare benefits, budgeting expertise, and the ability to build trusted relationships. Experience in partnership workingideally within Sunderlandand a proactive approach to advocating for customers are key. If youre passionate about making a difference and thrive in a collaborative environment, wed love to hear from you
Key Responsibilities Will Include
Maximising customer income through Benefit Checks, better-off calculations, budgeting advice, benefit claims, debt adjusting, signposting to other services and more, to ensure that customers receive the support that they need to maintain their tenancy.
Helping customers to improve their financial wellbeing by providing a personalised service that meets their needs, while increasing customers knowledge, skills and independence.
Collaborate with other agencies to ensure that the holistic needs of the individual customer are considered and met.
Support customers to challenge decisions with other agencies, through practical support and guidance with Mandatory Reconsiderations and Appeals.
Actively work to stay ahead with knowledge of Welfare Reform, Universal Credit and other Welfare Benefits and Government initiatives relevant to the role.
A full UK Drivers licence is essential for this position.
The role is subject to a basic DBS paid for by Gentoo.
What We Are Looking For
Strong knowledge of welfare benefits, social housing, and financial wellbeing.
Full UK driving licence.
Ability to communicate complex information clearly and compassionately.
Build trust with customers, colleagues, and partners.
Confident in partnership working and professional advocacy.
Organised, self-motivated, and thrive in a team environment.
Strong IT skills with the ability to learn and work across different systems
Essential Qualifications & Experience
IMA qualification or willingness to work towards.
Desirable
Experience working within regulatory frameworks (e.g. GDPR, welfare benefits)
Experience supporting customers with Mandatory Reconsiderations and Appeals.
Local knowledge of Sunderland and its support networks
Some of our great benefits include;
- 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
- Early finish on Fridays
- Flexible and hybrid working.
- Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
- Access to private healthcare through the Health Cash Plan.
- Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
- Salary sacrifice electric vehicle scheme
- Enhanced family-friendly leave
- Car mileage allowance if you use your personal vehicle for business purposes.
- Life assurance cover to the value of 3 times your annual salary
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