Support Engineer

This job is with The Trade Desk, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

The Trade Desk is transforming the way global brands and their agencies connect with audiences around the world. Our media‑buying platform helps advertisers deliver more relevant, meaningful experiences for consumers while setting a new standard for global reach, accuracy, and transparency in digital advertising.

Founded by pioneers of real‑time bidding (RTB), The Trade Desk has grown into one of the world’s leading demand‑side platforms (DSPs). Our technology integrates with every major advertising exchange and processes trillions of requests each month at massive scale, all while delivering responses in single‑digit milliseconds. We operate at the intersection of big data, distributed systems, and real‑time decisioning—pushing the limits of performance, reliability, and scale.

We’re looking for a Support Engineer to partner closely with our Business, Technical Account Management, and Engineering teams to deliver exceptional API and technical support to our Enterprise clients. This role is ideal for someone who enjoys working with complex systems, thrives in ambiguity, and is motivated by solving challenging problems at scale. You should have a strong foundation in web technologies, experience troubleshooting JSON‑based REST and GraphQL APIs, and the adaptability to navigate and simplify complexity.

Key Responsibilities

The Support Engineer will ensure Enterprise clients are supported effectively by focusing on the following areas:

• Identify emerging trends and recurring issues to prevent customer-impacting incidents before they occur. Partner with Engineering and Technical Account Managers (TAMs) to provide actionable feedback that improves error handling, API responses, and external documentation while enabling developers to diagnose and resolve issues independently.
• Continuously improve internal support processes, including monitoring, alerting, and escalation mechanisms, to ensure critical issues are detected and addressed quickly. Lead deep technical investigations to identify root causes and produce clear, high-quality internal troubleshooting documentation to improve resolution speed and consistency across the support organization.
• Collaborate closely with client-facing teams, engineering, and product stakeholders to ensure API changes and platform updates are introduced smoothly for both internal teams and external customers. Work effectively with a global support organization to share knowledge, align on best practices, and deliver a consistent Enterprise support experience.
  
  

Who We’re Looking For

We’re looking for someone who is passionate about innovative technology and brings both strong existing technical skills and the curiosity to continuously learn as there’s no shortage of new challenges and technologies here. You’re comfortable operating at the intersection of customer-facing and technical teams, acting as a trusted mediator to help drive resolution on high‑priority, complex technical issues.

This role offers meaningful opportunities for growth, whether you prefer to deepen your impact as an individual contributor or move into a leadership path within the Support organization or the broader company.

What You’ll Do

• Serve as a key technical and troubleshooting partner to the Technical Account Management (TAM) team, who advise Enterprise clients, inventory and publisher partners, data partners, and ecosystem vendors on integrations leveraging our REST and GraphQL (GQL) APIs.
• Drive proactive troubleshooting initiatives focused on issue prevention, not just reactive resolution, including API QA testing, validation, and early identification of integration risks.
• Write ad hoc SQL queries to investigate client-reported issues, validate data integrity, and identify broader behavioral or systemic patterns.

Strong team orientation, including leading knowledge‑sharing sessions and training to support the growth of junior team members.

Additional Qualifications

• Experience with programming or scripting languages such as HTML, Python, Java, or JavaScript.
• Knowledge of the advertising technology industry.
• Multilingual capabilities - LI-TP1
  
  

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

Please reach out to us at accommodations@ thetradedesk. com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any

part of the hiring process.

When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.

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