Support Manager

Bristol, England, United Kingdom

7/15/2025

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Job Overview

An exciting opportunity has arisen at the Bristol Centre for Enablement (BCE), within the NMSK (Neurological and MusculoSkeletal Sciences) Division.

We are looking for an experienced, enthusiastic and motivated individual to join our Management Team as a Support Manager to deliver a high quality, patient focused service. The role is full time (37.5 hours) on a 12 month fixed term basis.

There are 6 Services within BCE; Wheelchair and Special Seating, Wheelchair Repairs & Stores, Orthotics, Prosthetics, Electronic Assistive Technology (EAT) and AAC WEST.

The successful applicant must be able to demonstrate excellent communication and interpersonal skills. They will have previous line management experience and good knowledge of Referral to Treatment (RTT) and patient pathways.

Full time: 37.5 hours per week

PLEASE NOTE THIS ROLE IS BASED AT THE BRISTOL CENTRE FOR ENABLEMENT IN PATCHWAY.

Main duties of the job

The post holder will be a key member of the Bristol Centre for Enablement Management Team and will contribute to continual improvement of services.

The Role Will

• Drive delivery of high-quality standardised services
• Manage the BCE administrative teams
• Have a robust understanding of outpatient/clinic management
• Build/maintain effective relationships across BCE and wider NBT services
• Carry out performance reporting and meetings with the specialty/division managers
• Look to continually improve performance against outpatient metrics
• Have sound knowledge and understanding of the BNSSG Patient Access Policy for Elective/Planned Care, providing direction where necessary
• Participate in improving processes and procedures and creation of service level agreements and best practice guideline
• Maintain the Quality Management System (QMS) for Bristol Centre for Enablement (BCE) services
  
  

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

This post is based at one of our offsite locations; the Bristol Centre for Enablement (BCE). BCE is a regional enablement centre based at Patchway who provide a range of specialist disability equipment for patients across the South West.

Detailed Job Description And Main Responsibilities

The post holder will be a key member of the Bristol Centre for Enablement Management Team and will contribute to continual improvement of services.

Please refer to the attached Job Description and Person Spec.

Person specification

Education/Training/Qualifications

Essential criteria

• Educated to degree level or working towards, with equivalent level of working experience/knowledge
• Minimum five GCSE/O’level qualifications or equivalent, to include English Language and/or Mathematics/Accounting
  
  

Desirable criteria

• Recent exposure to a relevant management or leadership development programme
  
  

Work Experience

Essential criteria

• Experience of having worked in the NHS or other patient focused environment, and to have worked as part of a multidisciplinary team
• Relevant leadership and management experience of clinical services, with minimum 2 years in an operational management role
• Knowledge of patient pathways and waiting lists, with solid understanding of RTT and the Patient Access Policy. Knowledge of the Trust’s key targets and objectives
• Working knowledge of PAS systems (eg, Cerner, Lorenzo, CareFlow) and/or other NHS systems such as ERS, ICE, CRIS
• Organise and lead meetings, including preparation of agenda and action log
  
  

Personal Qualities/Special Circumstances

Essential criteria

• Experience of managing and prioritising workload, multi-tasking and working to tight deadlines
• To have good people management skills eg, robust sickness absence, conduct, performance etc
• Provide an understanding of the importance of confidentiality and data protection in a hospital environment
  
  

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.