Support, Sustain and Improvement Architect

Job Title: Support, Sustain and Improvement Architect

Location: Hybrid - Barrow-in-Furness

Salary/Rate: Up to £450 a day Inside IR35

Start Date: July

Job Type: 6 Month Contract

Company Introduction

We are looking for a Support, Sustain and Improvement Architect to join out client in the IT Services and IT Consulting industry.

*Candidates must be holding active Security Clearance*

You will take responsibility for the co-ordination and delivery of support-related activities across the Engineering user group for deployed new functional design capabilities within the companies NX toolset (NX CAD / Teamcenter PLM / Capital / Visualisation).

You will be a subject matter expert in one or more of the above design tools and will provide “at-elbow” support to the end user base within a submarine programme to provide effective, value-add best practice guidance and recommendations as well as identifying potential improvement enablement opportunities and robust knowledge management.

Job Responsibilities/Objectives

• Provide expert consultation on the usage and optimization of the organisations NX software in marine engineering and shipbuilding context across the project and design engineer user base.
• Provide "at elbow" support and knowledge transfer to users, advocating best practice for a digital solution, both on site and remotely.
• Take ownership of end user issues and queries that are raised, perform triage to ensure they are managed by the appropriate team(s) as needed- Training, Process, Data, IM&T etc.
• Be the “voice of the user” on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems
• Work with multi-disciplinary teams to understand current and planned functional increments, including updates to e.g. support documentation, training, defect and workaround management etc.
• Form “trusted advisor“ relationships within the end user community and be an immediate point of contact
• Signpost end users to available enablement collateral covering user guides, process documentation, known defect & workarounds etc.
• Proactively provide required coaching and mentoring to client support resources, to achieve effective upskilling in the toolsets
• Proactively contribute to required documentation and knowledge management activities
• Contribute to Project & Programme reports and communications as required

Required Skills/Experience

• Experience in the organizations NX CAD and Teamcenter PLM, and, ideally, some experience in Capital and /or Visualisation
• Learning mindset, with the ability to keep up to date on toolset developments and understand client use cases
• Analytical mindset to triage issues and understand root causes
• Highly proactive with ability to engage with and support a diverse range of users in the Programme, having different levels of knowledge and experience in both the organisations toolset and the client product
• Empathetic and patient to support end users effectively

Desirable Skills/Experience

• Work experience in Engineering/ Manufacturing domain, ideally in the Aerospace & Defence sector (or closely allied)
• Awareness of NX Structure Designer and / or NX for Ship Building
• Previous experience of coaching & mentoring more junior and/or less experienced staff

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer

Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity