For any questions regarding the role or to arrange an informal visit please contact Amy Benton, Booking Team Manager via email at
[email protected]About The Role
MY Surgical Hub at Dewsbury opened its doors on 28th April 2025 and we are looking to expand the Access Booking and Choice team to help manage the increase in demand for these services. We are looking for a hard working, genuine and friendly individual to join our Hub Booking Team. The Hub Booking Team work across departmental boundaries by managing appointments as well as elective surgeries.
This is a busy role, and you will be the first point of contact for patients, providing a patient centred approach to managing appointments and patient pathways, so good interpersonal skills are crucial. You will have the opportunity to make a difference in the lives of our patients while supporting our doctors, nurses, and healthcare professionals in delivering vital care.
A flexible approach to working is essential as successful candidates will be required to work 5 out of 7 days, between 08:00 - 20:00, including evenings and weekends. Full-time and part-time roles are available.
If you are short-listed, you will be offered an interview which will include an IT test. If this is completed successfully, you will then progress to an interview.
Main duties
The Surgical Hub team take calls from patients, register new patients and manage new referrals and schedule and book elective surgeries. They also book new and follow up outpatient appointments in clinical and chronological order, ensuring clinics are utilised to full capacity.
The role involves using several IT systems and databases to select the most appropriate service for each patient. Successful candidates will need to be comfortable accessing information whilst talking to patients at the same time.
Excellent communication skills are required, along with the ability to accurately interpret clinical information, in order to provide an efficient link between the patient and the relevant clinical teams.
Ensure patient confidentiality is maintained at all times.
We provide a comprehensive training package to ensure you have the confidence and knowledge to fulfil the requirements of the role.
Key Requirements
- Sound educational background 5 GCSE’s Grade C/4 or above
- Experience of working with multiple computer software programmes such as Microsoft Office, Patent Administration System, ICE
- Understanding of current challenges facing the NHS locally and nationally
- Computer literate experience of using all Microsoft packages
Be part of MY team
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application Guidance
We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Our Benefits
- Access to the NHS pension plan
- Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
- Exceptional employee health and wellbeing services
- Extensive benefits and support, including:
- Onsite nurseries and childcare salary sacrifice scheme
- Cycle to work scheme
- Home electronics scheme
- Car lease salary sacrifice scheme
- Working carers support and advice, carers network and carers passport
- Flexible working options and family and carer-friendly policies
- Established staff networks, including LGBTQ+ and Race Equality
- Career progression, training and support
Skilled worker sponsorship
You can find out more about skilled worker and health and care visas on our .
