Switchboard Operator

Job Overview

🌟 Join Our Friendly Team as a Switchboard Operator – Wexham Park Hospital

2 x Band 2 | 37.5 hours per week

Do you enjoy helping people, staying calm under pressure, and being a reliable voice in times of need? If so, we’d love you to join our supportive and close-knit Switchboard Team at Frimley Health NHS Foundation Trust.

Main duties of the job

As a Switchboard Operator, you’ll be a vital part of our 24/7 communications hub, helping to ensure patients, staff, and services stay connected – especially in emergencies.

You'll work at Wexham Park Hospital, handling a wide range of calls including patient queries, internal communications, and emergency situations such as cardiac arrests and fire alarms. This role is perfect for someone who is calm, organised, and responsive.

What You’ll Do

• Answer incoming calls efficiently and professionally – you’re often the first voice people hear.
• Quickly and accurately handle emergency calls following Trust procedures.
• Take detailed messages and ensure the right person gets the right information.
• Respond to major incidents and critical alerts with confidence and accuracy.
• Maintain accurate internal contact directories and support telecom system updates.
• Log facility-related requests via the Planet FM system and arrange staff taxi bookings as needed.
• Work closely with the Telecoms Team Leader to ensure seamless service delivery.
• Cover for colleagues during annual leave or sickness (flexibility is key).
• Keep your knowledge current with mandatory training and personal development opportunities.
  
  

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Detailed Job Description And Main Responsibilities

Please see attached job description and person specification for further information.

📞 Interested?

For More Information Or An Informal Chat, Contact

Jane Paget – Switchboard Team Leader

📱 03006 154888

We look forward to welcoming a new voice to our team!

Person specification

Special Requirements

Essential criteria

• Flexibility to provide cover at short notice
  
  

Previous Experience

Essential criteria

• NHS Experience
  
  

Skills And Experience

Essential criteria

• Previous experience of working on a call centre/switchboard
• Competent with basic IT skills
• GCSE education of English Grade C or equivalent
  
  

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.

Apply online now