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Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
We're recruiting a Systems Analyst to help to maintain and develop some of our core systems and applications.
We want to build a professional service where our lifeblood is our talented problem solvers – people who care deeply about what we do, take pride in their work, and understand why it matters. If that sounds like you, we’d love to hear from you. We encourage you to apply
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Contract: FTC (12 months)
Salary: Circa £44,075
Working hours: 35 hours per week, full-time
Reporting to: Digital Product Manager
Location: London Docklands – Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers or small businesses and their financial service providers – and if we believe a customer hasn’t been treated fairly, we can step in to put things right.
The Business Applications Team play an important role developing and supporting our business applications, enabling us to deliver services to customers and colleagues.
The Systems Analysts are directly responsible for a number of our core business applications, which requires working collaboratively with the wider Business Applications Team.
Key Responsibilities
- You’ll be designing, building and maintaining key casework tools and providing technical support and maintenance of the document production system. These tools are used across the Ombudsman Service primarily to support casework.
- Work collaboratively with subject matter experts across the Service to produce the logic and with colleagues across IT to deliver the tools.
- Supporting your colleagues in the wider Business Applications Team and in the Knowledge and Transformation teams to deliver a day-to-day support service primarily by managing the tools to high-quality standards, following our Service Level Agreements (‘SLAs’) and agreed processes.
- Collaborate with stakeholders and users throughout the organisation to ensure that the tools are utilised appropriately, maximising their potential and enhancing efficiency within internal processes.
- You’ll also gather user feedback to continuously improve our tools and systems, and to raise awareness of them internally.
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
Minimum Criteria
- A logical and analytical thought process, including the ability to breakdown highly complex logic and processes into their simple component parts, forming a coherent set of logic or template rules
- An understanding of supporting software, particularly Microsoft Word and Excel, and having a passion for technology solutions
- Knowledge and casework experience in a variety of complaint areas.
- An ability to pay close attention to detail, always seeking to achieve the highest standards possible
- Previous exposure to adopting unfamiliar concepts and processes quickly and comprehensively, and be adaptable to change on short notice
- Good self-management skills, being able to effectively manage your time and workloads
- An appreciation of the ‘bigger picture’ of your work and how it impacts on our customers, both directly and indirectly
- An experienced and passionate knowledge sharer, who actively seeks to keep your technical knowledge up to date and spreads best practices, to achieve a high standard of quality
- Being a good communicator, understanding business needs quickly, and being able to work effectively with a range of different stakeholders
- Being able to manage multiple priorities effectively, working in an efficient and resilient manner – taking personal accountability for high standards of delivery
Desirable Criteria
We would also ideally like you to have the following skills:
- Knowledge of our approach on a wide range of different financial products and problems
- Demonstrated experience in rule authoring (with certification or training on tools like OPA) and template authoring (qualified or trained in software such as Xpertdoc), along with strong technical skills to develop expertise.
Why Financial Ombudsman Service?
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days.
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave.
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few.
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others.
- Employee Assistance Programme
- Extensive opportunities for personal and career development
- Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London.
- Extensive Well-being resources including on-site therapists (London office only)
- Beautiful and bright London office looking over the Thames and near to mainline stations.
- Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
How do I apply?
- Please upload your CV, which should highlight your relevant skills and experience in relation to this role.
This advert will close at Midnight on Monday, 1st August 2025
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the recruitment process.
We’re proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications, we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email [email protected] and let us know your preferred method of contact.
Find out more
Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!
- LinkedIn:Financial Ombudsman Service
- Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us
Good luck with your application
