Location
Milton Keynes, GB
Department Name
Supply Chain Operations - Asset Information Services
About Network Rail
🌟 Join Our Team at Network Rail! 🌟
Are you ready to make a difference in people's lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We're an organisation where people truly matter, and when you join us, you matter to us and millions of others. Click here to watch our inspiring video to learn more about us!
We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by clicking here .
Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!
About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us , whilst you have a healthy work life balance.
We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
Brief Description
Route Services is a division of Network Rail that provides the Routes with services so they can help Network Rail deliver a better railway for a better Britain. We support the Routes with a myriad of services and supplies they need to maintain and operate the railway. See the diagram for a breakdown of our services. To learn more, please click here to watch our video.
This role sits within
Supply Chain Operations (SCO), an area of the business which supplies and delivers the logistics, materials, components, rail and road fleet that enable the maintenance and renewal of the railway.
SCO keeps the materials, machinery and components required by its customers moving – making sure they are on-site when needed so work can go ahead as planned and on schedule. Watch our video Working in Supply Chain Operations
Working with us is More than a Salary
About The Role (External)
This role sits within Asset Information Services (AIS), which helps specify, collect, evaluate, collate and analyse data and information about Network Rail’s infrastructure assets (track, tunnels, signals, etc.) that support informed asset management decision-making by our maintenance and engineering colleagues.
In this role you’ll deliver second-line support services and facilitate third-line support and change management for a suite of asset management and information systems supported by the team as, including call allocation, problem determination and issue resolution. You’ll provide specialist analysis and end-user support, communication and advice.
Key accountabilities include:
- Deliver second-line support services and facilitate third-line support for a suite of asset management and information systems to meet customer and end user requirements and service level agreements.
- Undertake root cause analysis of incident calls raised, working with other support providers and end users to deliver timely resolution of issues.
- Facilitate system request and change management processes, undertaking impact analyses of proposed changes and monitoring the progress of change requests through to implementation.
- Deliver system configuration changes, reference table data maintenance and other minor system and process enhancement activities as directed.
- Provide responsive and effective stakeholder and end-user engagement and communication on issue resolution, change proposal progress and other areas of systems-related support and advice.
- Provide subject matter expertise to support the development and implementation of new and/or updated support services and processes into business-as-usual operation.
- Maintain a knowledge base for supported systems and applications including licensing, versioning, operational issues and support processes and procedures.
- Maintain accurate records of system incidents and requests within the call management systems and maintain and report other service-related management information as directed.
The ideal candidate will demonstrate the following criteria:
Essential
- Demonstrable experience of working in a system support function including undertaking changes to systems, processes and data.
- Excellent interpersonal skills and ability to communicate effectively at all levels.
- Competent knowledge of core company applications or suitable equivalents.
- Competent knowledge of Microsoft Office applications.
Desirable
- Competent experience of using SQL language.
- Ability to adapt readily to changing work and responsibilities.
How To Apply (External)
Vacancy type: This role is permanent.
Location: This position is based at The Quadrant: MK (minimum of 60% office presence per week).
Hours: 35 hours per week with hybrid working.
Salary range: £28,000 to £30,000 per annum, depending on skills and experience.
Closing date: 17 July 2025. Late applicants will not be accepted. This role is being advertised internally and externally.
You will need to complete a supporting statement addressing how you meet the essential criteria, please complete this as part of the application process and add this to your CV in one document . Applicants who do not complete this statement will not be shortlisted. Please see attached guide – How to complete Supporting Statement.
If you cannot access the guide, please contact [email protected] and we will send you a copy.
Click ‘Apply now’ to submit your application. If you would like to speak the Resourcing Team, please contact us using the email address above.
At Network Rail you will have a clear development path, access to training and enjoy a range of employee benefits, such as; up to 28 days annual leave, rail travel subsidies, a range of pension options, flexible and agile working arrangements, discounts on shopping, gym memberships and much more.
Find out more about our benefit s.
If you would like any reasonable adjustments support during your application or throughout the recruitment process , please do not hesitate to contact the Resourcing Team who will happily assist.
Below are some examples of adjustments we can make:
- Changing a provision, practice or ‘the way things are done’
For example, we can give candidates extra time to complete online, tasks or interviews as needed.
- Changing a physical feature of our workplace For example, office/room layout can be adapted to accommodate individual needs.
- Providing extra equipment or assistance For example, we can provide sign language interpreters and support workers where needed. Alternative document formats can be made available.
There are lots of other adjustments we can consider – please just ask!
The recruitment process will consist of shortlisted candidates being invited to take part in the following;
- Competency Based Interview
Candidates who are shortlisted for interview will be contacted by phone or email.
For further information about how we recruit, please visit: https://www.networkrail.co.uk/careers/how-we-recruit/
Drugs and Alcohol Standard:
For some of our roles, prospective external candidates who are made a conditional offer will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits - To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
- Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****
