Systems & Compliance Officer

About Hugo Technology

Hugo Technology is a specialist provider of maintenance, calibration, and repair services for medical equipment, strictly adhering to Original Equipment Manufacturer (OEM) standards. Headquartered in Bromsgrove, we deliver national coverage via local workshops and a dedicated team of field service engineers. With an annual turnover of approximately £6 million, Hugo has a well-established presence in the UK healthcare sector.

We are proud to be part of the Asker Healthcare Group—a leading European healthcare supplier with 4,000 employees across 17 countries and SEK 15 billion in annual revenues.

For further details, please visit: www.hugotechnology.co.uk

Role Overview

We are seeking a highly organised and proactive individual to join our team, supporting the continuous control, maintenance, and improvement of the Hugo Quality System.

Key Responsibilities

• Assist with management of test equipment and maintenance of the calibration database.
• Coordinate and update employee training records, maintaining the company training matrix.
• Maintain digital HR files and support basic HR administration, including staff inductions.
• Conduct monthly verification checks and internal audits.
• Support the Systems & Compliance Manager with onboarding activities and daily quality management operations, helping to ensure compliance with ISO 13485:2016 and ISO 14001.
• Maintain and update document control systems, both internal and external.
• Liaise with customers on operational matters and collaborate with other Hugo departments, such as warehousing and planning, to ensure an efficient workflow.
• Monitor and enforce adherence to 5S and housekeeping standards, as well as company Quality and Health & Safety policies.
• Raise, investigate, and document complaints and non-conformances as required.
• Provide additional support to the Systems & Compliance Manager for various quality-related activities within the scope of training.

Experience & Qualifications

• Proven experience in maintaining or administering an accredited management system (e.g., ISO 9001, ISO 14001, or ISO 13485) [Essential].
• Experience performing internal audits [Essential].
• Strong IT skills, with proficient knowledge of Microsoft Office applications [Essential].

Key Personal Attributes

• Committed to delivering exceptional service to both internal and external customers.
• Reliable, dependable, and diligent.
• Effective communicator—both written and verbal.
• Excellent attention to detail and strong organisational skills.
• Flexible, self-motivated, and eager to take initiative.
• Able to manage multiple priorities and work collaboratively within a team.

If you are ready to make a meaningful impact in the healthcare industry, we would love to hear from you.