Systems Operations Manager (Yoto)

We’re looking for a Systems Operations Manager to join our growing Systems Operations team. In this pivotal role, you will oversee Yoto’s critical applications and data flows, lead cross-functional projects, and champion knowledge sharing across the organisation. We’re seeking someone with proven experience in supply chain, ecommerce, and IT operations who is ready to shape how technology underpins and enables Yoto’s future growth.

About Yoto

Yoto is a screen-free interactive audio platform for kids. We make carefully connected audio players that kids control, with no microphones, cameras or ads. We have a catalogue of audio that inspires creative play and learning with 1,000+ titles in our card store from top creators, publishers and labels - think Disney, Marvel, Roald Dahl and Universal Music. We also create Yoto Originals like this one.

• Voted the 14th fastest-growing private software technology company in Britain in The Sunday Times 100 Tech 2025; and named the 94th fastest-growing company in Europe in the prestigious FT1000.
• Ranked 9th in Fast Company's Most Innovative Companies in 2024; and featured in the Sifted 100 fastest-growing startups across the UK&I by revenue growth.
• Featured in Bloomberg’s 25 UK startups to watch in 2023; and ranked second fastest growing tech company in the UK in the Deloitte Fast50.
• Named one of TIME Magazine’s Top 100 Inventions of 2020.
• We’re 200 employees spread across the UK, US, France, Australia, Canada, Singapore, the Netherlands, Romania and China.. and growing!

We’re on a mission to be the soundtrack of childhood, and help families on their own unique adventures. By creating products that inspire independent play, we help families discover and grow with an inspiring world of audio - and we would like you to help us achieve it!

Yoto’s Systems Operations Team

Forming part of the global Yoto Operations team, the Systems Operations Team is responsible for ensuring the smooth flow of information between our software tools as well as streamlining and optimising all systems usage across the business. Working closely with all teams in the wider business, the Systems Operations team ensures systems meet the business’s requirements as we scale so we are able to grow sustainably. The Systems Operations team is key in driving operational excellence - focussing on automating manual processes allowing Yoto to expand without continuous hiring, and the seamless integration between all of Yoto’s key platforms.

What you’ll be doing:

• Manage systems operations for critical business systems including ERP (NetSuite), ecommerce platforms (Shopify, Amazon), and iPaaS solutions (e.g. Celigo, Boomi, MuleSoft).
• Responsible for the delivery of Systems Operations work, ensuring priorities are clear and outcomes are achieved on time.
• Lead projects to improve scalability and reduce manual overhead, including system implementations, integrations, and process redesigns.
• Act as the subject matter expert on systems operations in cross-functional projects spanning supply chain, ecommerce, finance, and customer experience.
• Troubleshoot complex system issues and integration failures, identifying root causes and liaising with vendors and internal teams for resolution.
• Document business needs and propose pragmatic, scalable solutions.
• Champion knowledge sharing by coaching and enabling the Systems Operations team, while empowering colleagues across the business to use systems effectively.
• Deliver regular training sessions for colleagues, increasing systems literacy across the organisation.
• Continuously review operational processes, identifying automation and optimisation opportunities.
• Build strong relationships with stakeholders and external partners to ensure smooth-running operations and timely delivery of projects.

What you’ll bring:

• Proven experience in systems operations, administration, or IT operations with demonstrable experience balancing BAU and projects.
• Strong working knowledge of ERP systems (ideally NetSuite).
• Hands-on experience with ecommerce platforms such as Shopify and Amazon.
• Experience with iPaaS and workflow automation tools (e.g. Celigo, Boomi, MuleSoft, Tray.io).
• Proven ability to identify, diagnose, and resolve issues in API-based integrations.
• Commercial awareness from working in a fast-growing tech company, retailer, or supply chain environment.
• Ability to work cross-functionally with technical and non-technical stakeholders, translating requirements into delivery.
• Strong documentation skills, with a passion for reducing manual effort and improving scalability.
• Leadership qualities: able to manage and mentor team members, instilling a proactive and solution-focused culture.
• A passion for using technology to solve problems and enable growth.

Salary: £55,000 - £65,000 based on experience

What you can expect from Yoto:

• Flexibility: Hybrid working - expectation of 1 day a week on average in our London office, but you are welcome to come in more than this. How you meet the minimum expectation is up to you, to ensure you're happy and productive in your role whilst also getting that vital face time with your colleagues. Take advantage of our ‘work from anywhere’ policy to work from a different location for up to 6 weeks every year. Summer Hours policy to use between the months of June and August.
• Financial: Receive Income Protection, covering long term sickness for up to 2 years and company sick pay that increases with length of service. Life Assurance cover from day one of your service. Workplace Pension offering up to to 3% employer contributions, following probation. Generous employee referral bonus scheme.
• Health & Wellness: Private Medical Insurance via Aviva, or a Wellbeing Allowance to be used for memberships, subscriptions, treatment or therapy. Access to 24/7 Employee Assistance Programme (EAP) through WeCare and unlimited access to Dental advice and guidance via Toothfairy. Bike to work scheme to promote healthier lifestyles.
• Time Off: 25 days of holiday per year, plus bank holidays. On top of this, you also receive your birthday off, plus 1 extra day of holiday for every year worked after you hit your 2 year anniversary, up to 5 extra days. After 4 years of service, you are also eligible for our sabbatical policy offering up to 3 months' of unpaid sabbatical.
• Helping Families: Variety of family-friendly leave, including enhanced maternity, paternity, adoption, fertility, pregnancy loss and carers leave. Unlock savings with our workplace nursery scheme, designed to support parents of preschool-aged children.
• People & Planet: Up to 2 volunteer days a year. A Book Allowance of up to £50 a year to contribute to your professional development.
• Fun Perks: You receive your very own Yoto player and starter pack of cards! Regular company socials and celebrations, including our annual YotoFest!

Equity and Diversity

At Yoto, we love creating a world where childhood is rich with discovery and joy. We’re also passionate about building a workplace where everyone can thrive - both professionally and personally. We value flexibility and give our team the freedom to balance life and work in ways that suit them.

We're committed to fostering a safe, diverse, and inclusive environment where all individuals, regardless of their background, feel valued and supported. Our Diversity, Equity and Inclusion group holds bi-monthly forums to elevate diverse voices and perspectives, ensuring everyone at Yoto feels heard, respected, and appreciated.

We don’t just embrace differences - we celebrate them. We share audio content from a vibrant and diverse community of creators (check out our DEI selection), and we are building a team that reflects that same diversity. We invite candidates from all walks of life to explore opportunities with us and join a company that champions flexibility, equity, and inclusion. Take a look at our website for more information on our approach to People and Planet.

Please only apply or engage with Yoto jobs posted on our careers page (careers.yotoplay.com or careers.yotoplay.com/en). All correspondence from our Talent team will only come through Teamtailor, our application tracking system.