Systems Support Analyst
Company
Location
Milton Keynes, England, United Kingdom
Posted At
7/31/2025
Advertise with us by contacting: [email protected]
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Description
Location
Milton Keynes, GB
Department Name
IS Amended Timetable London (552241) G3
About Network Rail
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
Brief Description
The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.
As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partner with modern and transformative technology.From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway – we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool – it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.
Click ‘apply for this job’ to apply.
About The Role (External)
Main Responsibilities
Provide Business Support for a designated set of Network Rail applications.
Essential
Vacancy type:Permanent, 35 hours per week, Hybrid working of 3 days in the office.
Location: Manchester Square One or The Quadrant; Milton Keynes
Closing date: 13th August 2025Late applications will not be accepted.
Band & Salary: : Band 4B, £35,582 - £42,218
Click apply now to apply.
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits - To find out about what benefits we offer, click here
We offer excellent benefits, including:
🌞 Generous annual leave (28 days plus statutory days), with the option to buy/sell days.
✨ Defined benefit pension scheme.
🚂 75% subsidy on rail and underground season tickets.
🚂 Up to 75% off leisure travel for you and your family (subject to terms and conditions)
🎟️ Interest-free travel loan for train and car park season tickets.
🎁 Discounts at stations with your Network Rail pass.
🌍 Flexible/hybrid working arrangements.
🕊️ Volunteer leave to make a positive impact.
❤ Healthcare Scheme, GymPass discounts, Cycle to work plus more.
🧸 We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
Milton Keynes, GB
Department Name
IS Amended Timetable London (552241) G3
About Network Rail
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
Brief Description
The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.
As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partner with modern and transformative technology.From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway – we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool – it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.
Click ‘apply for this job’ to apply.
About The Role (External)
Main Responsibilities
Provide Business Support for a designated set of Network Rail applications.
- Data integrity and accuracy for the designated business support area.
- Collaborate with Route Services and Business stakeholders to derive the resolution of systems issues.
- Provide Subject matter expertise for the functionality, data and underlying business process for a designated set of applications.
- Collaborate with Route Services and business stakeholders to introduce minor enhancements, improvements, and fixes within designated business support area.
- Prepare, plan and deliver training in functionality and underlying business process for designated set of Network Rail applications.
- Manage requests through the Network Rail call management system, completion of the requests, and where possible, within agreed service levels. Participate in problem resolution with Route Services and Business Stakeholders.
- Engage appropriate Route Services stakeholders where issues and risks require escalation.
- Where required, develop test scripts and participate in User Acceptance Testing for designated business support area.
- Engage with Route Services and business stakeholders to review service levels against service performance and agree service improvements.
- Continuously review support process identifying improvements and working with relevant Route Services resource to deliver their implementation.
- Undertake the role in a way that is consistent with, and reinforces, Network Rail's values and behaviours.
Essential
- Educated to degree standard or be able to demonstrate equivalent experience
- Knowledge of the railway industry and its regulatory framework
- Significant experience in business support covering a set of Network Rail applications
- Experience of ITIL processes
- Excellent analytical, organisational and team work skills, with a proven record of providing business support across a number of Network Rail applications.
- Experience of continuous business support process improvement, both in terms of making recommendations and contributing to process improvement implementation.
- Strong knowledge of functionality and underlying business process for a set of Network rail applications.
- Proven ability to manage stakeholder relationships in a customer focused way.
- Good understanding of the IT system relationships within Network Rail
- Technical knowledge of a specified application/group of applications
- Exposure to project management concepts and practices
- Experience of training in IT systems
- Ability to read/write IT code
Vacancy type:Permanent, 35 hours per week, Hybrid working of 3 days in the office.
Location: Manchester Square One or The Quadrant; Milton Keynes
Closing date: 13th August 2025Late applications will not be accepted.
Band & Salary: : Band 4B, £35,582 - £42,218
Click apply now to apply.
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits - To find out about what benefits we offer, click here
We offer excellent benefits, including:
🌞 Generous annual leave (28 days plus statutory days), with the option to buy/sell days.
✨ Defined benefit pension scheme.
🚂 75% subsidy on rail and underground season tickets.
🚂 Up to 75% off leisure travel for you and your family (subject to terms and conditions)
🎟️ Interest-free travel loan for train and car park season tickets.
🎁 Discounts at stations with your Network Rail pass.
🌍 Flexible/hybrid working arrangements.
🕊️ Volunteer leave to make a positive impact.
❤ Healthcare Scheme, GymPass discounts, Cycle to work plus more.
🧸 We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
- Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****
Advertise with us by contacting: [email protected]
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