Job Description
Are you ready to make a meaningful impact at JPMorganChase? Join us as the Talent Program Lead and help shape the future of our Customer Service Apprenticeship program. This is your opportunity to advance your career while supporting our commitment to client service excellence, collaboration, and continuous improvement. You’ll work with diverse stakeholders and play a key role in developing the next generation of talent. If you’re passionate about young talent and building strong relationships, this is the role for you.
As a Talent Program Lead in the Client Onboarding & Service Solution Center, you will lead our best-in-class Customer Service Apprenticeship program, delivering future talent into a customer-focused organization. You will partner with internal and external stakeholders, support apprentices throughout their journey, and drive people-related objectives across the global Client Onboarding & Service Solution Center. You will help us build strong relationships with schools, colleges, and industry forums, ensuring an inclusive and impactful talent pipeline.
Job Responsibilities
- Partner with the Emerging Talent team to lead a two-year Customer Service Apprenticeship program focused on customer service and French bilingual capabilities.
- Ensure an exceptional candidate experience throughout the application and assessment process.
- Maintain strong relationships with campus and experienced recruiting teams to leverage best practices.
- Build relationships with local schools and colleges, especially those with French language skills, and represent the firm at events.
- Execute all safeguarding requirements for the employment of minors.
- Provide oversight, mentorship, and support for individual apprentices during their program.
- Lead people-related program opportunities within the global COS Solution Center, including managing industry relationships.
- Partner with regional stakeholder groups to provide business and talent program information in wider forums and materials.
- Own the monthly Business Unit Review and contribute to reporting and communications.
Required Qualifications, Capabilities, And Skills
- Previous program management experience.
- Business recruiting experience with a strong focus on candidate experience and diversity.
- High standards and attention to detail, with strong planning, organization, and time management skills.
- Consultative and decisive partner to clients; excellent relationship management skills.
- Excellent verbal and written communication skills, comfortable presenting to large groups.
- Passion for working with and assessing school and college students.
- Ability to work with large data sets to identify trends and provide regular reporting to senior stakeholders.
Preferred Qualifications, Capabilities, And Skills
- Ability to perform data analyses and visualizations using tools such as MS Excel, Alteryx, or Tableau.
- Previous experience with talent programs or business management activities.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
