Introduction
Heathrow is a city within a city, through which millions travel every year. As one of the world’s busiest airports, we never stand still – and neither does our Security team. Keeping our passengers and stakeholders safe whilst providing excellent customer service is a complex job, but it’s a rewarding one.
Our Security team brings together compliance, intelligence, risk, product and operational delivery across our vast estate. We’re constantly innovating, with the latest technology and new processes to drive excellence and reduce risk everywhere.
Join us and you’ll connect with people from different cultures, nationalities and experiences, as we work together to give passengers the best airport service in the world. Alongside this, the Security team works with a broad range of external stakeholders such as government, airline partners and baggage handlers, as well as ensuring excellent relationships with internal teams.
Such variety means there are endless opportunities to grow your skills and develop your career with us, within Security and across our whole business. Our team will help you to be at your best, supporting you to learn and backing you to achieve more than you might ever have imagined. Join us and discover a world of fresh possibilities every day.
Job Description
Our operations team are currently recruiting for a new Team Administrator position to provide vital support to the Terminal Management Office.
The role of a Team Administrator – Terminals is important in ensuring the smooth and efficient operation of various functions. Primarily, the Team Administrator serves as the administrative backbone, providing a fully comprehensive administration service to functional teams at all levels to enable successful delivery of the team’s priorities. The primary focus is on supporting frontline colleagues and ensuring the smooth operation of our Security and Services department.
It's important to note that this role does not involve shift work and will be based onsite at our management suite within Terminals.
Your role will involve
- Possess strong administrative skills, including proficiency in using office software (e.g., Microsoft Office Suite, document management systems) and the ability to create and maintain efficient administrative systems
- Organise meetings and events, prepare agendas and collate and circulate documents in a timely manner
- Support frontline colleagues with the following: uniform allocation, car park application, ID application and access requests, the management and tracking of recognition vouchers
- Being vigilant and ensuring that fire safety standards are met by keeping aisles corridors and doorways clear, and the office areas tidy (calling in Mitie as appropriate and ensuring cleaning rotas are delivered)
- Liaise with third-party suppliers/contacts in the delivery of functional requirements
These Skills Are Essential
- Proven ability in business software applications (Microsoft word processing, presentation and spreadsheet; internal applications; and other applications)
- Demonstrate excellent organizational skills, as the role involves managing meetings, events, and various administrative tasks. The ability to prioritize tasks, meet deadlines, and keep track of multiple responsibilities is crucial
- A strong sense of teamwork and the ability to work harmoniously with others is crucial. The applicant should be approachable, helpful, and able to contribute positively to the team dynamic
- Effective written and verbal communication skills, with the ability to prepare documents, emails, and meeting agendas professionally
- Ability to prioritise a demanding workload and changing deliverables
Ideally, you’ll also have:
- Experience working in a fast paced environment
- Team administrator background
About Us
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and come home buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working location
This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, and through our diversity networks, we champion inclusivity and celebrate individuality.
