We are looking to recruit a motivated, well-organised, and enthusiastic administrator to support our Adult community services. The post holder will primarily support the OPAT Team based at University Hospital Lewisham (UHL), while also providing assistance to other Adult Community Services located at UHL and across various community sites throughout Lewisham including our Single Point of Access team. The role covers a range of general administrative tasks, requiring the applicant to have a positive attitude and the ability to work both independently and as part of a team. Flexibility, adaptability, and strong time management skills are essential, as are excellent customer care abilities. Knowledge of IT systems, Microsoft Word and Excel, is required.
The Post Holder Will Be Required
- To provide administrative support to the team, with cross cover (during planned and unplanned absences) to other adult community teams as appropriate especially the Urgent Community Response team.
- To work with the Single Point of Access (SPA) with regard to answering/sending messages on RiO
- To contact patients and/or carers/relatives with regard to booking appointments via telephone, letter and email.
- Establishing, developing and maintaining effective admin processes for the team
Please refer to the attached job description for full details of the role.
To take messages ensuring complete confidentiality in accordance with Trust policy; To be aware of Trust Complaints Procedures and be able to act accordingly; Maintaining confidentiality at all times. First point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.
To deal with patients in a respectful and professional manner when speaking to them on the phone and face to face. This may sometimes involve dealing with distressed patients and a sensitive and re-assuring manner is required in difficult situations. To register patient details on the Trust's patient administration system ensuring a high level of data accuracy; To admit and discharge patients on the system. To deal with written and telephone enquiries for the service as appropriate. To book follow up appointments as required and support with appointment management for clinicians.
To participate in administration duties such as the answer phone, appointment text reminders, cancellation e-mails, post, date stamping, photocopying, scanning - ensuring referral letters are sent to the appropriate departments.
Providing cover for administration colleagues during annual leave, sickness or any unplanned absences and busy periods – this may also include at different sites.
Please refer to the attached job description for full details of the role.
Our People Are Our Greatest Asset. When We Feel Supported And Happy At Work, This Positivity Reaches Those Very People We Are Here For, The Patients. Engaged Employees Perform At Their Best And Our Equality, Diversity & Inclusion (EDI) Initiatives Contribute To Cultivate a Culture Of Engagement. We Have Four Staff Networks, a Corporate EDI Team And a Suite Of Programmes And Events Which Aim To Insert The 5 Aspirations
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
For further details / informal visits contact: Name: Ada Nwokoro Job title: Assistant Service Manager,Adult Community Services Email address:
[email protected] Telephone number: 07880 578 993
