Department: Residential Sales
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Company: Canary Wharf Residential Management Limited
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Reporting to: Director - Customer Services
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Job Summary
This is a desk-based, customer-focused role working across the Southbank Place and Wood Wharf developments, with a primary focus on managing utility billing for unsold (void) apartments across the portfolio. In this position, you will take ownership of void billing management, ensuring accuracy, timely payments, and smooth coordination with suppliers and the accounts team.
Alongside this, you will provide a range of essential administrative support to the Customer Service team, including raising and monitoring purchase orders and keeping internal systems and trackers up to date. You will play a key part in ensuring the financial and operational side of vacant properties is handled with precision, while also supporting the wider team to deliver a seamless customer journey.
This role is ideal for someone who genuinely enjoys administrative tasks, has excellent communication skills, and takes pride in being a dependable support for a busy and collaborative team.
Annual Salary: £30,000 - £35,000
Working Hours: Monday - Friday, 8.30am - 5.30pm
Closing Date: Wed 06 Aug 6pm
Main Responsibilities
- Manage utility billing for unsold (void) apartments, including council tax, electricity, and water charges. Work closely with suppliers and the accounts team to ensure all invoices are accurate and paid within required timeframes.
- Liaise with suppliers and internal teams to investigate, challenge, and resolve any discrepancies on utility bills, ensuring accuracy and accountability
- Maintain departmental workflows by monitoring invoice register dashboards and ensuring all relevant data is accurately updated and stored within Yardi and the shared database.
- Oversee the invoice email account, ensuring timely processing of all invoices in line with scheduled payment runs, and coordinating with the accounts team to provide remittance advice as required.
- Complete and distribute change of ownership forms to relevant utility providers and follow up on outstanding balances to ensure these are submitted promptly to the accounts team.
- Provide administrative support to the Customer Service team by maintaining accurate apartment status updates throughout the sales process using Salesforce and ensuring key trackers remain up to date.
- Raise and process purchase orders on behalf of the Customer Service and Sales teams, supporting the efficient operation of procurement processes.
- Assist with additional administrative tasks as required by the Customer Service team, contributing to the smooth day-to-day running of departmental operations.
PERSON SPECIFICATION
- Be enthusiastic and approachable, with a friendly, can-do attitude and a genuine passion for administrative work. You will be someone who brings positivity to the team and thrives in a supportive, office-based environment.
- Have exceptional organisational skills and attention to detail with the ability to manage multiple tasks at once, meet deadlines, and keep systems and processes in excellent order.
- Communicate clearly and confidently, both in writing and verbally. Be comfortable liaising with internal teams, suppliers, and external stakeholders, and able to do so with professionalism and warmth.
- Have had administrative experience, ideally within the property sector or a fast-paced, professional services environment. Experience handling billing or working with utility suppliers would be a strong advantage.
- Confident working with systems such as Microsoft Office, Salesforce, and property management tools like Yardi and quick to learn new software.
- Be proactive and solutions-focused, always looking for ways to streamline tasks, resolve issues, and make day-to-day processes more efficient.
- A reliable and collaborative team player who enjoys contributing to a fast-paced, dynamic team and thrives in a structured, task-oriented role.
Health Safety And Welfare Responsibilities
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
Environmental, Social & Governance (esg) Responsibilities
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
Quality Management Responsibilities
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
Company Values
Commit to Excellence
- Act with integrity and deliver high performance
- Put our customers at the heart of what we do
- Resolve issues by providing high quality solutions
Foster Collaboration
- Find opportunities to collaborate with others across the business to achieve shared goals
- Encourage inclusive networks and treat others with respect and fairness
- Use knowledge to work effectively with suppliers / contractors to meet shared goals
Encourage Engagement
- Confident in making decisions appropriate to the role
- Learn from mistakes and listen to constructive feedback to improve performance
- Prioritise safety and actively support community, wellbeing and sustainability programmes
Take Ownership
- Take pride in delivering high quality service which exceeds expectations
- Committed to opportunities for self-development
- Take responsibility for my own performance and look for ways to improve
Embrace Innovation
- Embrace change and innovation
- Proactively suggest ways to improve our business and encourage others to share ideas
- See new challenges as opportunities to deliver effective change
What We Offer
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.
