Team Lead-Back-office Financial Operations (Lead I - BPM)

CompanyUST

LocationNottingham, England, United Kingdom

Posted At1/13/2026

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Occupation Type

Office supervisors

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

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Description

Role Description

Team Lead – Back Office Operations

Department

Back Office Operations -Finance

Reporting To

Operations Manager

Location: Nottingham (NG1)

Working pattern: Hybrid – 3 days per week in the office

Availability: Immediate joiners only (15 days or less notice)

Eligibility: Must have the right to work in the UK

We are looking for an experienced Team Lead – Back Office Operations (Finance) to manage and develop a high-performing operational team within a regulated financial services environment. This role is key to ensuring service excellence, regulatory compliance, and delivery against client and business commitments

What You’ll Do

Lead a back-office finance operations team to deliver agreed service levels and client commitments
Monitor KPIs and quality metrics, driving corrective actions where needed
Manage incidents, risks, and process issues, ensuring root cause analysis and resolution
Support audits, system changes (including UAT), and ongoing process improvement

Maintain accurate, compliant process documentation

Plan team capacity and resources to meet operational demand

Coach, develop, and motivate team members through regular feedback and performance management

Essential

Knowledge & Experience

Strong knowledge of back-office financial operations(Bankrutcy, Mortgage,Reconciliation etc) and customer service processes.
Knowledge of internal systems, data, products, and services within a financial services environment.
Understanding of internal incident management and problem resolution processes.
Proven experience delivering customer satisfaction through data-driven operational processes.
Experience managing high-volume workloads and multiple priorities.
Strong understanding of UK regulatory requirements and relevant financial services legislation.
Demonstrable people management experience, including coaching, performance management, and team development.

Desirable

Experience within the debt and credit industry.
Experience working in an FCA-regulated organisation.

Knowledge of data protection legislation and regulatory obligations.

Skills & Competencies

Exceptional organisational skills with the ability to manage multiple tasks, priorities, and clients simultaneously.
Strong analytical and problem-solving capability, able to quickly understand complex and technical information.
Ability to work effectively under pressure while maintaining high quality and compliance standards.
Excellent verbal and written communication skills.
Strong influencing and stakeholder management skills, with the ability to build consensus.
Sets clear expectations, holds individuals accountable, and drives delivery.
Resilient, confident, and calm in challenging situations.
Motivates and inspires others, promoting collaboration and continuous improvement.

Leadership Behaviours

Effectively leads and directs a team towards operational and business deliverables.
Demonstrates adaptable leadership and management styles to create a high-performing culture.
Communicates openly about performance challenges and supports improvement.

Promotes strong working relationships and acts corporately for collective success.

Adapts communication style to suit different audiences and stakeholder needs.

If interested , please apply for an immediate discussion with Talent team

#UST

Skills

Knowledge process outsourcing, Business process management, change management, data analysis,