Team Lead - Client Management

London, England, United Kingdom

7/10/2025

Overview

Connecting clients to markets – and talent to opportunity.

With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

Responsibilities

Position Purpose: A Client Management Team Lead will assure the smooth operation of the department when responding to internal and external requests. In addition, you will facilitate a fast-paced and dynamic environment by assisting representatives and delivering solutions focused results. You will also constantly initiate proposals on improving both internal processes and customer experiences through working with different departments.

Primary Responsibilities:

• Oversee all activities of the Client Management Team to make sure the service provide to clients is in good quality and fully compliant
• Initiate proposals on improving both internal processes and customer experiences in order to retain active trading accounts and assist Sales/HNW team to obtain more opportunities
• Conduct training to the team in areas including process of dealing with all sort of trade disputes and client complaints
• Show ability to lead and maintain high team morale at all time
• Provide comprehensive support to our clients and resolve all kinds of incoming enquiries
• Take responsibility in hiring, coaching and motivating the team to achieve outcomes that you have contributed in shaping
• Liaise with colleagues and partners from both internal and external in the most efficient manner to get desired result
• Deliver comprehensive team results to management team
  
  
  

Qualifications

To land this role you will need:

• At least 1 year in FX/CFD industry with experience in management
• Experience of process management
• Experience of customer service
• Strong attention to detail with emphasis on accuracy and timeliness
• Sound knowledge to products we offer
  
  
  

What makes you stand out:

• Details oriented and process driven
• Effective conflict resolution and problem solving skills
• Approachable, flexible, dependable, and result-driven
• Demonstrate a positive and professional image at all times
• Strong Chinese language skills in writing
  
  
  

Education:

• BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training and experience
  
  
  

Working environment:

• Hybrid
• Climate controlled office environment.
• Dynamic, time-sensitive environment.
• Competitive package offered for the right individual (base plus commission, and shift allowance for noon shift).
• Extensive training on financial markets and company-focused products, and ongoing education on market analysis, trading strategies, and financial transactions.