Are you looking for your next opportunity?
Sompo has a unique opportunity for a
Team Lead to join our Insurance Operations team.
Location: This position will be based out of our
London office but also with coverage of any UK Operations locations. There is an expectation of a minimum 3 days a week office attendance. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.
Role Purpose
The Operational Team Leader is responsible for leading, coaching, and supporting a team to deliver high-quality operational performance. This role ensures daily activities run smoothly, service levels are achieved, and continuous improvements are implemented across processes, people, and systems.
Key Responsibilities
Team Leadership & Performance
- Lead, motivate, and support a team to meet operational KPIs.
- Deliver regular one-to-ones, performance reviews, and coaching sessions.
- Create a positive, high-performance team culture with strong communication and accountability.
- Manage team rotas, attendance, and allocation of tasks to ensure adequate daily cover.
Operational Delivery
- Oversee day-to-day operations to ensure service levels and quality standards are consistently met.
- Deliver workflow, productivity, and process adherence.
- Handle complex issues, escalations, and decision-making to resolve operational obstacles.
- Ensure compliance with company policies, procedures, and regulatory requirements.
Communication & Stakeholder Management
- Provide clear communication of team performance, risks, and improvement plans.
- Liaise with other parts of the business to support cross-functional operations.
Training & Development
- Support onboarding and training of new team members.
- Ensure colleagues have the skills, knowledge, and tools needed to perform effectively.
- Maintain up-to-date team documentation, guidance, and training materials.
Skills & Competencies
- Strong leadership and people-management abilities.
- Excellent communication and interpersonal skills.
- Ability to analyse data and make informed decisions.
- Good problem-solving and conflict-resolution skills.
Experience & Qualifications
- Previous experience in an operational, supervisory, or team-leader role.
- Proven track record of achieving KPIs and improving team performance.
- Experience in [industry-specific operations—optional].
Key Behaviours
- Leads by example and demonstrates integrity.
- Drives accountability and continuous improvement.
- Supports a collaborative, inclusive, and positive team environment.
- Customer-focused mindset with a commitment to quality.
In today’s world, what do we stand for?
We strive to create exceptional value for our clients and shareholders while maintaining Sompo as an attractive place to work. We foster an environment of ongoing, open dialogue between managers and their direct reports, and believe in an organisational environment where everyone belongs. We proudly are a multi-racial, multi-cultural, global enterprise. We reject all forms of racism, bigotry, prejudice and injustice and continue to invest in building out an inclusive and diverse work environment.
About Us
Expert Partners.
Clarity in complexity.
Unwavering commitment.
We’re Sompo, a global provider of property, casualty, and specialty insurance and reinsurance. Building on Sompo Holdings’ 130 years of innovation, we’re committed to applying all of our experience to simplify yours.
Our dedication to you shows up in the care we put in every detail, working to create a frictionless risk management journey for everyone we serve.
We lead with your priorities, meticulously crafting solutions, sharing insights, and understanding your needs.
Around the world, our 9,000+ employees use their expertise to learn, improve and find clear answers for your complex challenges.
Because when you choose Sompo, you choose the ease of expertise.
To learn more about visit our website at www.sompo-intl.com
