Team Leader

Bristol, England, United Kingdom

6/28/2025

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Job Overview

The post holder will provide effective, efficient and professional support to the Facilities Management (FM) Team and the clinical Teams under their direct responsibility. This will include the day to day management of Patient Support Team (PST) staff in order to provide a high quality and professional cleaning and patient and product movement services in line with Trust operational requirements.

The post holder will be based primarily in Wards and Departments and be responsible for the effective resourcing of the Patient Support Teams both at horizontal, vertical levels and retained estate with direct support from the Duty FM Managers.

The role requires that the post holder will need to work effectively in close collaboration with Clinical Staff, the FM Helpdesk and Duty Facilities Managers in order to deliver and sustain exceptional patient support related standards.

Main duties of the job

• Responsible for the day to day control, monitoring, and supervision of all cleaning tasks and schedules within designated areas in alignment to Service Level Agreements and NHS Cleaning Regulations.
• Deliver effective management to PST Team Members in order to support FM Duty Managers to deliver an efficient and cost effective service in line with local operational budgets and Service Level Agreements.
• Contribute in the preparation and supervision of shift rotas in accordance with budget and SLA’s through discussion with Duty Facilities Managers and the central administration team
• To receive reactive tasks via mobile communication tools during your shift and to liaise with all available FM / PST resources in order to deliver completion in line with agreed KPI’s and SLA’s
• Ensure full FM service coverage in relation to staffing numbers and quality of work at horizontal level and escalate any concerns to Duty Manager
• Liaise with other Team Leaders to cover any gaps in service as appropriate
• Delegate and prioritise tasks to PST Team members on a daily basis
  
  

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description And Main Responsibilities

• Assist the Duty FM Manager to deliver tool box talks and other communication and training media to the PST Teams as required
• To hold daily shift hand over briefings with PST Team Members in order to ensure effective and constant communications relating to service requirements and other productivity and operational issues
• To demonstrate a full understanding of Service Levels Agreements for all designated areas of responsibility and to ensure delivery of these through appropriate support, resourcing and daily operational management
• Ensure improvements are achieved in reducing Hospital Acquired Infections (HCAI’s) through due diligence of PST Team Members and by maintaining excellent standards of cleanliness in accordance with training
• Ensure and manage the appropriate use of PPE by PST Team members
• Responsible for carrying out annual appraisals of PST Team Members through collaboration and feedback with clinical colleagues as appropriate
• Liaise regularly with the Clinical Site Team as commensurate to the role.
• Act as a communication link daily between FM staff and clinical staff to ensure that both parties are kept up to date with relevant and key operational information e.g. during infection cleans etc.
• Responsible for completing , verifying and forwarding any Accident and Incident Reports forms (AIMS) to Duty FM Manager as necessary
• Responsible for assisting in the delivery of appropriate risk assessments and standard operating procedures in line with operational practises and needs
• To carry out any operational tasks as required on occasion to ensure full service delivery
• Sign off annual leave requests and obtain final agreement from Duty FM Manager
• Ensure PAR levels for stock and consumables are rotated and maintained in line with operational need
• Carry out duties in accordance with the Departmental Health & Safety Policy, the Health & Safety at Work Act and the Departmental Written Systems of Work
• Report any accidents/dangerous occurrences to the patient support team leaders /manager and participate in the completion of necessary accident form paperwork
• To be a role model and reflect and promote the values of the Trust in all activities
• To carry out any other duties commensurate with the post as directed by the FM Management Team
• To be flexible and able to be included with Team Leader job rotation
  
  

Person specification

Experience

Essential criteria

• Educated to HND level or equivalent experience
  
  

Experience

Essential criteria

• Experience of managing a team with different skill-sets and abilities
  
  

Abilities

Essential criteria

• Ability to lead, motivate, manage and support sub-ordinate staff groups
  
  

Knowledge

Essential criteria

• Working knowledge and understanding of BICs cleaning standards and ability to manage others against them
  
  

Abilities

Essential criteria

• Ability to work independently and autonomously, whilst understanding escalation boundaries and processes
  
  

Skills

Essential criteria

• Excellent personal values and an interest in having a positive impact on patient experience
  
  

Abilities

Essential criteria

• Ability to make decisions and find solutions to ensure service and business continuity
  
  

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.