Are you ready to lead with purpose and drive meaningful impact?
As a Team Leader you will lead all aspects of daily operations at our Prisons Enquiry Centre, where your leadership will directly impact service delivery and team success. We’re looking for someone who brings not just experience—but the values, accountability, and customer-first approach that encourages teams to thrive. If you’re passionate about making a difference and growing into the role, we’re ready to grow with you.
The centre operates 365 days a year (Yes that includes Christmas day!) With shifts scheduled between 07:00 and 20:00 on weekdays, and between 07:00 and 17:00 on weekends and public holidays. You’ll also be part of a fair rotation, working one in every three weekends. Newport Office days are Thursday and Friday with the remainder worked from home.
This role will be a 6month FTC opportunity.
What you'll be doing:
- Keep things running smoothly by monitoring real-time activity.
- Be the go-to support for your team—offering guidance, answering questions, and helping them navigate challenges as they arise.
- Coach for success by giving regular feedback and helping team members grow their skills and confidence.
- Champion quality by reviewing interactions and ensuring we’re delivering excellent service every time.
- Have meaningful 1:1s with your team to check in, offer support, and document progress.
- Support career growth by helping the team set development goals and plan their next steps.
- Drive performance by keeping an eye on key targets and making sure the team meets (and beats!) service expectations.
What you’ll bring:
- Great communication – confident, clear, and approachable, with the ability to connect with people at all levels.
- Super organised – can balance multiple tasks, stay on top of priorities, and keep things running efficiently.
- Team motivator – know how to bring out the best in others, inspire confidence, and keep morale high.
- Performance focused – understand how to meet SLAs and KPIs, and you’re always looking for ways to go above and beyond.
- Quick on your feet –experienced in real-time monitoring and can make smart decisions on the fly.
- Flexible and reliable –happy to work as part of a 365-day operation and adapt to changing needs.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Fixed Term Contract (6months)
Location: Newport (Hybrid)
Security Clearance: SC
Salary: £26,972pa
Benefits: 25 days annual leave with the choice to buy extra days, health cash plan, life assurance, pension, and generous flexible benefits fund
Loved reading about this job and want to know more about us?
SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
