Team Leader - Engineer - Northern Field Team
Company
Location
The Home, United Kingdom
Posted At
8/8/2025
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Description
Job Title: Field Motor Engineer Team Leader - North
Contract Type: Permanent, Part Time, Full Time, Job Share option available
Salary Range: £36,000 - £54,000
Location: Home & Field Based (North)
Closing Date for applications: Thursday 21st August
Team Leader: We have a fantastic opportunity in our Motor Engineering team as a Team Leader for our Northern based field engineers. As a Team Leader you will be responsible for all aspects of customer service and indemnity spend within your team. You will also be responsible for the monitoring of your team using department measures data to improve performance. Also ensuring that company processes and compliance are adhered to.
As a Team Leader you will carry out annual and half-yearly performance reviews, be responsible for developing your team, and for ensuring that suitable development plans are in place. As a Team Leader you will monitor adherence to the complaints process and carry out root cause analysis with a view to improving customer journey. You will also represent your team, the department and/or their operations leader on new initiatives, projects & process changes where required.
Main Responsibilities:
Here are some of the benefits you can enjoy at Ageas:
Flexible Working- Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Mindfulness.
Supporting your Wealth- Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more.
Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.
Benefits for Them- Partner Life Assurance and Critical Illness cover.
Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops.
Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
Supporting you back to work- Return to work programme after maternity leave.
About Ageas:
We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.
As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Leader, we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone.
We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.
Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full-time, part-time or job share arrangements. To find out more about Ageas, see About Us.
Want to be part of a Winning Team? Come and join Ageas.
Click on the ‘Apply button’ to be considered.
Important Notice – Recruitment Scam Alert: We are aware of fraudulent activity whereby individuals are being contacted with fake job offers claiming to be from Ageas, often for remote roles such as Administrative Assistants. These scams may include offers of high hourly pay and requests for upfront payments or deposits. Please be aware that Ageas will never ask for money at any stage of the recruitment process. Ageas will always ask you to make an application via our Company Websites and all legitimate Ageas job opportunities are listed on our official careers pages within. Communication will only come from verified Ageas email addresses and if you are unsure about the legitimacy of a job offer or communications you are receiving, please contact [email protected] with the subject FRAUD.
Contract Type: Permanent, Part Time, Full Time, Job Share option available
Salary Range: £36,000 - £54,000
Location: Home & Field Based (North)
Closing Date for applications: Thursday 21st August
Team Leader: We have a fantastic opportunity in our Motor Engineering team as a Team Leader for our Northern based field engineers. As a Team Leader you will be responsible for all aspects of customer service and indemnity spend within your team. You will also be responsible for the monitoring of your team using department measures data to improve performance. Also ensuring that company processes and compliance are adhered to.
As a Team Leader you will carry out annual and half-yearly performance reviews, be responsible for developing your team, and for ensuring that suitable development plans are in place. As a Team Leader you will monitor adherence to the complaints process and carry out root cause analysis with a view to improving customer journey. You will also represent your team, the department and/or their operations leader on new initiatives, projects & process changes where required.
Main Responsibilities:
- Lead by Example: Motivate, coach, and develop a high-performing team of motor engineers, conducting regular performance reviews and identifying training needs
- Technical Expertise & Compliance: Provide hands-on support to ensure repair methods are followed and claims costs are controlled, while maintaining adherence to FCA, TCF, GDPR, and other regulatory standards.
- Performance Management: Drive data-led development conversations, maintain accurate staff records, and carry out monthly quality audits to meet operational and regulatory requirements.
- Fraud Prevention: Ensure fraud is identified and investigated using all available techniques, protecting the integrity of claims handling.
- Process & Cost Efficiency: Identify and embed improvements that enhance customer outcomes, streamline operations, and reduce indemnity spend.
- Operational Oversight: Manage team workload effectively, prioritise tasks for maximum cost control, and communicate successes and challenges to the Ops Leader.
- Leadership & Coaching: Proven ability to lead, motivate, and develop teams in line with the Ageas Leaders framework, including performance reviews and coaching
- Technical & Industry Expertise: Extensive knowledge of motor vehicles, repair techniques, estimating, and field engineering, with IAEA membership and AQP accreditation
- Customer & Complaint Handling: Skilled in managing complex complaints, communicating with tact and diplomacy, and resolving engineering disputes effect
- Communication & Collaboration: Strong verbal and written skills, able to explain technical procedures clearly and work effectively with suppliers, customers, and internal teams
- Commercial & Analytical Acumen: Commercially aware with the ability to interpret data, identify fraud, and use insights to build team capability and control costs.
- Organisation & Resilience: Highly organised, adaptable to change, and resilient under pressure, with strong prioritisation and problem-solving skills.
Here are some of the benefits you can enjoy at Ageas:
Flexible Working- Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Mindfulness.
Supporting your Wealth- Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more.
Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.
Benefits for Them- Partner Life Assurance and Critical Illness cover.
Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops.
Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
Supporting you back to work- Return to work programme after maternity leave.
About Ageas:
We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.
As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Leader, we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone.
We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.
Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full-time, part-time or job share arrangements. To find out more about Ageas, see About Us.
Want to be part of a Winning Team? Come and join Ageas.
Click on the ‘Apply button’ to be considered.
Important Notice – Recruitment Scam Alert: We are aware of fraudulent activity whereby individuals are being contacted with fake job offers claiming to be from Ageas, often for remote roles such as Administrative Assistants. These scams may include offers of high hourly pay and requests for upfront payments or deposits. Please be aware that Ageas will never ask for money at any stage of the recruitment process. Ageas will always ask you to make an application via our Company Websites and all legitimate Ageas job opportunities are listed on our official careers pages within. Communication will only come from verified Ageas email addresses and if you are unsure about the legitimacy of a job offer or communications you are receiving, please contact [email protected] with the subject FRAUD.
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