Team Leader – Centralised Outpatient Services
Company
Location
Bristol, England, United Kingdom
Posted At
7/11/2025
Advertise with us by contacting: [email protected]
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Description
Thank you for your interest in this vacancy! We highly recommend reading our Tips on how to apply page to give you an insight on how applications are scored & shortlisted by our Recruiting Managers. These tips have been provided to give you a better chance of being shortlisted for our vacancies.
Please note that if you apply for a position with North Bristol NHS Trust, you may be contacted via TRAC or via email. This includes invites for job interviews. We therefore recommend that you regularly check your TRAC Account and email accounts including junk and spam folders.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
Job Overview
An exciting opportunity has arisen to join the Centralised Outpatients Team at North Bristol Trust as a Team leader.
The post holder will oversee the day-to-day running of the Admin Teams and Patient Contact Centre, always ensuring consistent levels of cover in line with service needs, providing a high quality and efficient service to patients.
The post holder will also have responsibility for the delivery of Key Performance Indicators (KPI’s) within the Centralised Outpatient Department.
Previous applicants will not be considered.
Main duties of the job
We are looking for an outstanding and experienced individual to join our high performing team. The ideal candidate will have previous experience of managing administrative teams to achieve their performance objectives.
You will have excellent communication skills and work emphatically with our patients.
Ideally applicants will have experience of leading a busy Admin Team or Telephone Contact Centre.
A strong understanding of the Patient Access Policy, data quality and relevant performance targets such as RTT is essential.
This is an exciting and highly rewarding role and provides an excellent opportunity for the right individual to progress into further management positions. Centralised Outpatients is a high-volume service and you will work as part of a team managing a portfolio of bookings, inbound call centre, data quality and performance relevant to the Outpatients service.
As part of the role, you will receive opportunities for on-going development and support to fulfil your potential.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialties. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed Job Description And Main Responsibilities
The post holder will oversee the daily operations and management of either our Outpatient Booking Team or Contact Centre , ensuring staff levels are consistently aligned with service demands and that patients receive a high-quality and efficient service. Additionally, the post holder will be accountable for the delivery of KPI’s associated with the Outpatient services, while effectively leading their team.
Please refer to job description for detailed breakdown of duties.
Previous applicants will not be considered
Person specification
Education/Training
Essential criteria
Essential criteria
Essential criteria
Essential criteria
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
Please note that if you apply for a position with North Bristol NHS Trust, you may be contacted via TRAC or via email. This includes invites for job interviews. We therefore recommend that you regularly check your TRAC Account and email accounts including junk and spam folders.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
Job Overview
An exciting opportunity has arisen to join the Centralised Outpatients Team at North Bristol Trust as a Team leader.
The post holder will oversee the day-to-day running of the Admin Teams and Patient Contact Centre, always ensuring consistent levels of cover in line with service needs, providing a high quality and efficient service to patients.
The post holder will also have responsibility for the delivery of Key Performance Indicators (KPI’s) within the Centralised Outpatient Department.
Previous applicants will not be considered.
Main duties of the job
We are looking for an outstanding and experienced individual to join our high performing team. The ideal candidate will have previous experience of managing administrative teams to achieve their performance objectives.
You will have excellent communication skills and work emphatically with our patients.
Ideally applicants will have experience of leading a busy Admin Team or Telephone Contact Centre.
A strong understanding of the Patient Access Policy, data quality and relevant performance targets such as RTT is essential.
This is an exciting and highly rewarding role and provides an excellent opportunity for the right individual to progress into further management positions. Centralised Outpatients is a high-volume service and you will work as part of a team managing a portfolio of bookings, inbound call centre, data quality and performance relevant to the Outpatients service.
As part of the role, you will receive opportunities for on-going development and support to fulfil your potential.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialties. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed Job Description And Main Responsibilities
The post holder will oversee the daily operations and management of either our Outpatient Booking Team or Contact Centre , ensuring staff levels are consistently aligned with service demands and that patients receive a high-quality and efficient service. Additionally, the post holder will be accountable for the delivery of KPI’s associated with the Outpatient services, while effectively leading their team.
Please refer to job description for detailed breakdown of duties.
Previous applicants will not be considered
Person specification
Education/Training
Essential criteria
- Commitment to personal development
- Good general education including GCSE in Maths or English (or equivalent)
- Evidence of recent Leadership/Management programme
Essential criteria
- Experience of working under pressure and managing workload of a team with competing priorities
- Experience of working as part of a team in a multi-disciplinary environment
- Experience of supervising a team and associated HR management
- Experience of working in the NHS or similar organisation
Essential criteria
- Evidence of leading meetings and taking appropriate notes
- The ability to work under pressure, within a busy environment, prioritise own workload
- High level skills and understanding in Waiting List Management and Data Validation
Essential criteria
- Confident and sympathetic when dealing with patients/staff
- Personal resilience
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
Advertise with us by contacting: [email protected]
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