Team Manager

About Us

National Grid Electricity Distribution (NGED), are the owners and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses, working outdoors with underground cables, overhead lines and substations that operate between 230 and 132,000 volts.

Our vision is to be at the heart of a clean, fair and affordable energy future and we’re focused on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand. With National Grid employing over 29,000 people worldwide, we are building an inclusive workplace, that reflects the diversity of the communities we serve.

About The Role

We are looking for experienced people managers who are passionate about growing and developing their technical skills and operational knowledge to support the development and delivery of our business strategy. You’ll be managing a team that operates our electricity network, repairs any damaged / faulty lines and who need to be ready to take the right preventative measures to ensure we keep the lights and provide a responsive customer focused service.

Reporting to the Head of Operations, you’ll help to develop the local and regional business strategies, and lead a multidisciplinary team to achieve success against our targets and goals.

You will be a passionate and authentic leader with exceptional people and communication skills and be able to effectively manage a diverse team of people in technical and administrative roles.

We offer an inclusive working environment where our values – do the right thing, find a better way, and make it happen, are embedded in everything we do.

About You/What You'll Need

• Build and maintain a safety culture which enables a safe working environment validated through site safety inspections.
• Investigate, report, and take appropriate action following an accident, injury, and/or damage to property or near miss.
• Ensure the team always delivers a high level of customer service and achieves all customer service-related performance targets.
• Speak to customers and internal/external stakeholders on behalf of the Company and the team on issues that relate to team activities e.g. Local Energy groups, working groups to improve processes, complaints, claims.
• Successfully manage costs through the efficient management of the team.
• Monitor tasks and approve expenditure to ensure work is undertaken within budget and in accordance with annual programme.
• Approve and monitor capital investment e.g. customer connection activities, identify and comment on and correct variances and take appropriate action.
• Within a continually changing working environment set a clear vision, lead and manage change effectively.
• Manage the dual responsibility of the team’s annual network programme whilst overseeing daily activities of restoring supplies and repairing damaged or faulty assets.
• Set clear direction and expectations. Ensure team members clearly understand what needs to be done, why, when and by whom. Review progress against expectation and take appropriate action to ensure delivery of results.
• Ensure shared ownership for teams’ goals and objectives, and delivery in accordance with expectation.
• Recognise excellent performance and celebrate success.
• Continuously reflect on work undertaken and performance of team to identify and implement improvements.
• Build a trusting team environment, where all are equally welcomed and valued. Be authentic, support colleagues’ well-being and create excellent lines of communication.
• Proactively support colleagues’ physical and mental health, through both a reactive response when situations occur, and pro-actively to support a healthy working environment.
• Support the development of a diverse working environment within which colleagues are developed and their potential is maximised. Provide constructive feedback.
• Ensure contractor’s work activities are completed to expectation, and take action where contractor is not meeting expectations.
• Ensure the team have the correct facilities, tools, equipment, and vehicles to undertake their work.
  
  

More Information

You Will

• Have a full UK driving licence as you’ll be required to travel to your teams on site and attend meetings. (A Company vehicle will be available for business use).
• Be an experienced leader with exceptional people management skills and be able to empower and lead through others.
• Have a good understanding of how building a positive work culture aligns to the future challenges of the business.
• Be able to develop or have a good understanding of the changing electricity distribution operating environment and how that is reflected in your leadership and development of teams and culture.
• Appreciate how a diverse workforce contributes to the future success of the business.
• Be able to demonstrate how you have delivered results.
  
  

In addition

Qualifications

If you don’t have them, our successful candidate(s) will need to undertake the following qualifications/development programmes to ensure success in the role and enable progression:

• Engineering Level 4 qualification or relevant business management qualification.
• IOSH or equivalent safety qualification.
• Completion of a safeguarding course
• Mental resilience course.
  
  

Evidence of any qualifications will be required prior to appointment.