Team Manager

Job Introduction

An opportunity is available for a Team Manager to lead the Faults and Inspection & Maintenance team based at Redruth.

We are looking for an experienced people manager who can, with our support and mentoring, develop technical knowledge around how we manage and operate an electricity network, repair damaged/faulty electricity lines, take appropriate preventative measures to ensure the ‘lights stay on’ for our customers and facilitate new connections. You will work with the Head of Operations to develop the local business strategy, and contribute to the regional business strategy, and lead a multidisciplinary team to achieve success against our targets and goals.

You will also, personally and through your teams, deliver a responsive, timely and professional customer focused service.

As a leader you will have exceptional people and communication skills and be able to effectively manage a diverse team of people in technical and administrative roles.

We offer an inclusive working environment where our values – do the right thing, find a better way, and make it happen, are embedded in everything we do.

• Progression to a higher salary may be available subject to meeting specified knowledge, skills and competencies.

Main Responsibilities

• Build and maintain a safety culture which enables a safe working environment validated through site safety inspections.
• Investigate, report, and take appropriate action following an accident, injury, and/or damage to property or near miss.
• Ensure the team always delivers a high level of customer service and achieves all customer service-related performance targets.
• Speak to customers and internal/external stakeholders on behalf of the Company and the team on issues that relate to team activities e.g. Local Energy groups, working groups to improve processes, complaints, claims.
• Successfully manage costs through the efficient management of the team.
• Monitor tasks and approve expenditure to ensure work is undertaken within budget and in accordance with annual programme.
• Approve and monitor capital investment e.g. customer connection activities, identify and comment on and correct variances and take appropriate action.
• Within a continually changing working environment set a clear vision, lead and manage change effectively.
• Manage the dual responsibility of the team’s annual network programme whilst overseeing daily activities of restoring supplies and repairing damaged or faulty assets.
• Set clear direction and expectations. Ensure team members clearly understand what needs to be done, why, when and by whom. Review progress against expectation and take appropriate action to ensure delivery of results.
• Ensure shared ownership for teams’ goals and objectives, and delivery in accordance with expectation.
• Recognise excellent performance and celebrate success.
• Continuously reflect on work undertaken and performance of team to identify and implement improvements.
• Build a trusting team environment, where all are equally welcomed and valued. Be authentic, support colleagues’ well-being and create excellent lines of communication.
• Proactively support colleagues’ physical and mental health, through both a reactive response when situations occur, and pro-actively to support a healthy working environment.
• Support the development of a diverse working environment within which colleagues are developed and their potential is maximised. Provide constructive feedback.
• Ensure contractor’s work activities are completed to expectation, and take action where contractor is not meeting expectations.
• Ensure the team have the correct facilities, tools, equipment, and vehicles to undertake their work.
• Any other duties appropriate to the grade.

Ideal Candidate

You will

• Be an experienced leader with exceptional people management skills and be able to empower and lead through others.
• Have a good understanding of how building a positive work culture aligns to the future challenges of the business.
• Be able to develop or have a good understanding of the changing electricity distribution operating environment and how that is reflected in your leadership and development of teams and culture.
• Appreciate how a diverse workforce contributes to the future success of the business.
• Be able to demonstrate how you have delivered results.

In this role you will be required to travel across the South West region and beyond to attend meetings and visit your teams on site so you will need a full driving licence - a Company vehicle will be available for business use.

Qualifications

If you don’t have them, our successful candidate(s) will need to undertake the following qualifications/development programmes to ensure success in the role and enable progression:

• Engineering Level 4 qualification or relevant business management qualification.
• IOSH or equivalent safety qualification.
• Completion of a safeguarding course.
• Mental resilience course.