The role
Are you a highly organised, proactive individual who thrives on keeping things running smoothly behind the scenes? Join our Business Support Team and play a vital role in supporting the delivery of our charged pre-application planning advice.
In this role, you'll be the linchpin of coordination-ensuring seamless communication across teams, managing essential admin processes, and helping us deliver excellent service to our customers. From producing accurate quotations to maintaining records and resolving queries, your work will help drive efficiency and impact.
We're looking for someone with strong organisational skills, a collaborative mindset, and a keen eye for detail-someone who's ready to make a real difference in a supportive, flexible working environment.
As an organisation we support flexible working. You will be contracted to the NRW office at the above location and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.
To make an informal enquiry about this role, please contact Gemma Beynon at
[email protected].
Interviews will take place through Microsoft Teams.
Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date.
What You Will Do
- Support case managers to produce accurate customer quotations and contracts for charged work and to bill for cost recoverable work.
- Maintain records, update databases and generate reports.
- Handle and resolve internal and external customer queries.
- Provide administrative support for various office tasks, such as ordering equipment.
- Provide day to day administrative support e.g. managing emails, phones, and correspondence, organising meetings and taking minutes.
- Provide input to the development of new systems and processes ensuring a culture of continuous improvement.
- Undertake health and safety duties and responsibilities appropriate to the post.
- Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post
- Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
- Any other reasonable duties requested commensurate with the grade of this role.
- Required to take part in incident response activities.
Your Qualifications, Experience, Knowledge And Skills
Applications to this role will be assessed based on the following criteria both at shortlisting and interview. In your job application please demonstrate, using the STAR method, how you meet the requirements outlined below.
- Strong and effective self-management and organisational skills.
- Experience of delivering high quality customer service.
- Experience of producing work to a high level of accuracy.
- Experience of working with financial / billing information
- Experience of collating, analysing data and producing information reports.
- Experienced in the use of various Microsoft Office applications. Knowledge of PowerBI and Microsoft Dynamics would be advantageous.
Welsh Language Level Requirements
- Essential: Level A1 - Entry level (able to use and understand simple, basic phrases and greetings, no conversational Welsh)
Please note if you do not meet the level A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.
Please keep reading
We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We are committed to equal opportunities and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria.
We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year.
We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses.
We are a bilingual organisation which complies with the Welsh Language Standards . Welsh language skills are considered an asset to NRW and we encourage and support staff to learn, develop and use their Welsh language skills.
You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Applications are welcome from individuals who work part time, as part of a job share or who work full time.
