Team Supervisor

Hounslow, England, United Kingdom

8/12/2025

Embark On a Sky-High Career:

Are you ready to orchestrate the symphony of seamless travel? We're on the lookout for an exceptional Passenger Team Supervisor to join our dynamic airport crew. In this role, you'll be the maestro of the terminal, conducting a harmonious blend of efficiency and customer satisfaction. Your stage? The bustling airport floor. Your instruments? A team of dedicated professionals and cutting-edge aviation systems. Your audience? Travelers from all walks of life, eagerly awaiting their next adventure.

Key Responsibilities:

• Manage and supervise a team of passenger service agents to ensure efficient and effective customer service.
• Staff Allocation
• Resolve passenger complaints and issues in a timely and satisfactory manner
• Ensure compliance with airline policies and procedures, as well as safety and security regulations
• Coordinate with other departments, such as flight operations, Lost and Found and Ramp/Spur teams to ensure smooth operations
• Oversee passenger check-in, boarding, and baggage handling processes
• Provide training and coaching to staff on customer service, safety, and security procedures
• Monitor and report on passenger service performance metrics, and identify areas for improvement
• Flight controlling, editing of flights and preparing flights for briefings.
• Actioning emails. Preparing and completing daily reports.
  
  

Job Requirements:

Required Qualifications:

• Fluent in spoken and written English
• Basic computer and system skills
• Strong commitment to safety and security
• Ability to pass pre-employment checks including background screening and medical assessment
  
  

Preferred Qualifications:

• Previous supervisory experience
• Coaching and mentoring skills
• Strong decision-making and problem-solving abilities
• Experience in people and change management
• Customer service orientation
• Negotiation and influencing skills
• Self-motivated with ability to motivate others
• DCS knowledge
  
  

This position offers the opportunity to play a key role in delivering exceptional customer service while managing a diverse team in a dynamic airport environment.

With you on board, we can help to achieve dnata's Vision, Mission and Values.

Our diverse, global teams have this vision at heart. Every day we're defining new levels of service for our customers. We do this by working closely with employees and suppliers, putting safety at the heart of everything we do. With your talent, passion and big ideas, and our industry-leading performance, we can flourish. We can be the world's most admired air services provide

Preferred Qualifications:

• Previous supervisory experience
• Coaching and mentoring skills
• Strong decision-making and problem-solving abilities
• Experience in people and change management
• Customer service orientation
• Negotiation and influencing skills
• Self-motivated with ability to motivate others
• DCS knowledge
  
  

This position offers the opportunity to play a key role in delivering exceptional customer service while managing a diverse team in a dynamic airport environment.

With you on board, we can help to achieve dnata's Vision, Mission and Values.

Our diverse, global teams have this vision at heart. Every day we're defining new levels of service for our customers. We do this by working closely with employees and suppliers, putting safety at the heart of everything we do. With your talent, passion and big ideas, and our industry-leading performance, we can flourish. We can be the world's most admired air services provide