Technical Analyst - EDI & Integrations

About the Role:

We’re looking for a Technical Analyst (EDI & Integrations) to join our growing global IT team and help deliver seamless, reliable integration solutions that connect CEF’s systems with our customers, suppliers, and third-party platforms. You’ll play a hands-on role in supporting and onboarding EDI integrations, resolving technical issues, and ensuring the smooth operation of both integrated and non-integrated platforms.

This is an opportunity to work in a fast-paced, varied environment where no two tickets are the same — supporting critical business processes, collaborating with multiple stakeholders, and helping to shape the future of our EDI landscape as we move towards a new managed service model.

What You'll Do:

• Support and configure CEF’s proprietary EDI integrated solutions, ensuring smooth day-to-day operations.
• Manage and resolve ITSD tickets and customer queries, ranging from quick fixes to complex investigations.
• Onboard new EDI connections and support post-onboarding issues for customers and suppliers.
• Collaborate closely with internal teams and external stakeholders
• Assist in the migration to a new 3rd Party EDI Managed Service and support pre-integration third-party platforms.
• Use Jira (or similar) to manage workloads, maintain accurate records, and ensure timely resolution of issues.
• Communicate technical concepts clearly to non-technical audiences and maintain strong customer relationships.

What You'll Bring

Must haves:

• Significant experience onboarding and supporting standard EDI technologies (e.g. Tradacoms, EDIFACT, X12, XML, SFTP).
• Proficiency in SQL for investigating and resolving technical issues.
• Experience in implementation, 1st or 2nd line support, or integration project roles.
• Experience using Jira or similar ticketing systems.
• Strong communication skills, with the ability to explain technical issues to non-technical stakeholders.
• Preferred background in supply chain or logistics environments.

Nice to haves:

• Experience with Punchout onboarding and troubleshooting.
• Knowledge of API integrations and EDI protocols.
• Exposure to platforms such as SAP Ariba, Coupa, Tradex, or Procurement Wizard.
• Familiarity with Java, Delphi, or other engineering/development languages.
• Understanding of onboarding integrations into ERP/back-office systems (e.g. Epicor, Dynamics).

Location

• This role is a remote-first position with occasional travel to the Janet Nash House in Durham and other CEF locations as required.

Why Join Us?

CEF (City Electrical Factors) was founded in 1951 in the UK and has grown to become the UK’s leading electrical wholesaler, with over 390 branches nationwide. In 1983, our North American arm, City Electric Supply (CES), was born — and together today we support customers across the UK, Ireland, Spain, Holland, Australia, the USA and Canada.

Our global IT team is at the heart of our future — leading the charge as we modernise core systems, adopt cloud-first and serverless technologies, and explore how automation and AI can create better experiences for our teams and customers. Our values — Care, Openness, Curiosity, Collaboration, and Delivering Value — are central to everything we do.

At City, you won’t be just a cog in the machine. You’ll be part of a down-to-earth, inclusive team that encourages ownership, celebrates experimentation, and backs each other to succeed.

Whether you’re solving real-world challenges or shaping what comes next, your work here will matter.

What's in It for You?

• Remote-first working environment
• Annual Discretionary Bonus
• Flexible hours built around core team collaboration
• 25 days holiday plus UK bank holidays
• Company Pension Scheme
• Access to Employee Assistance Programme (EAP)
• Learning and development support

Our Hiring Process:

• Introductory call with our Talent Team
• 1st Stage Interview with Integrations Team Lead and Global EDI Solutions Manager
• 2nd Stage Interview with Global EDI Solutions Manager and Global Head of Engineering & Integrations

How to Apply:

• Click the apply button or contact Becca Lowes or our Talent Team if you have questions — even if you’re unsure if it’s the perfect fit. We’d love to hear from you.