Technical Analyst - Endpoint / Networking / Infrasructure

INFRASTRUCTURE ANALYST / TECHNICAL ANALYST

Full Time / Permanent / salary £35,000-£38,000 / Office Based / Stoke

Water Plus, one of the UK’s largest water retailers for around 350,000 customers, is looking for a skilled and proactive Infrastructure Analyst / Technical Analyst with a strong focus on Microsoft Azure, based in Stoke (ST4 4TW).

What’s the role?

You’ll be joining a team of 4 Infrastructure Analysts / Technical Analysts, where you will ensure the delivery of secure, scalable, and high-performing cloud infrastructure across our Azure estate.

You will deploy robust, flexible technical solutions, in accordance with solution designs, coaching and educating Water Plus users, when required.

Liaising with relevant 3rd parties, you will develop/enhance tools, solutions and processes, acting as the “product owner” covering:

• Endpoint – for the Office 365, Desktop Applications and Windows deployments
• Infrastructure – hybrid environment combining on-premises infrastructure with Microsoft Azure cloud services
• Network – On-premise and Cloud network environments

What are some of my duties?

• Manage and optimise Azure infrastructure performance and cost efficiency, including the use of tools like Azure Cost Management and Advisor to monitor usage and identify savings opportunities.
• Managing Azure identities and governance (Azure AD, RBAC, policies)
• Deploying and managing compute resources (VMs, containers, logic apps, automation account)
• Configuring and managing virtual networking (VNets, NSGs, VPNs)
• Monitoring and maintaining Azure resources (Azure Monitor, Log Analytics, alerts)

What are we looking for from you?

We’re looking for a solid technical foundation, a proactive mindset, and a passion for building secure, scalable infrastructure. You’ll thrive in this role if you’re AZ-104 certified, confident working across hybrid environments, and experienced in deploying and managing Azure services and networks.

Essential:

• AZ-104: Microsoft Azure Administrator
• Excellent understanding of Microsoft Endpoint Manager (Intune) deploying Windows desktops, servers and mobile devices.
• Proven experience in Azure IaaS/PaaS and network management.
• Extensive knowledge of DNS, DHCP, Active Directory and Group Policy (GPO)
• Solid understanding of network security principles and cloud networking
• Strong knowledge of cloud network operations, including the management of enterprise-grade Wi-Fi in large office environments
• Expert know-how in the area of Azure Networking Excellent understanding of end-to-end network connectivity
• Excellent troubleshooting and diagnostic skills

Desirable:

• Knowledge of the Utility sector
• Ideally, have or be prepared to work towards industry-standard certifications.
• Proficient in Windows Server /2012/2016/2019+
• Knowledge of at least one scripting language (e.g., PowerShell)
• An excellent understanding of Microsoft Office 365 (Exchange Online, Office, Teams) and other commonly used software applications (Essential).
• Remote Desktop technologies (RDS / AVD) Microsoft Exchange Online
• Advanced Troubleshooting and diagnostic experience via logs and reports
• Understanding of ITEL practice, including change enablement

All offers are subject to a satisfactory Disclosure & Barring Service (DBS) check.

What do we have to offer you?

• A competitive salary of £35,000 - £38,000 dependent upon experience
• 25 days annual leave (pro-rata if you join part way through our annual leave year). Plus never work your birthday, Plus all Bank Holidays.
• Our holiday year runs from April to March; in February you’ll have the opportunity to buy/sell annual leave.
• Free parking.
• Free Healthcare cashback Plan (re-claiming for spend on optical treatment or dental care and so much more). You can also choose to pay to upgrade your membership to include a partner and children.
• Pension scheme with employer contributions matched to 6%; Life Assurance.
• Confidential Employee Assistance Programme.
• Access to discounts and offers from 350+ top brands.
• Access to Water Plus Academy to develop personally and professionally, incl support with professional qualifications and study leave.

What is a Water Retailer and who is Water Plus?

When parliament approved The Water Bill in 2014, it declared that the water market could become competitive for non-domestic customers. It ruled that water wholesalers could no longer provide the retail element for their non-domestic customer. Water Plus is a Water Retailer, and we went live in 2017 as a joint venture between United Utilities and Severn Trent and our customers range from small independent businesses to some of the biggest names in the UK.

A few years on, we are an award-winning trusted water retail partner for around 350,000 non-domestic customers across England and Scotland. Amongst other accolades, we have recently won the UK Customer Satisfaction Award for Sustainable Customer Service for 2025, for our work with customers and employees – the second UK Customer Satisfaction Award we have won in two years.

Please note: We may close the advert sooner than the date advertised, therefore, you are encouraged to apply as soon as you can.

If you have any questions regarding your application, please email us at [email protected]