Technical Architect

Role Summary

• The Technical Architect role forms part of a distributed, global infrastructure team that is responsible for the continued availability and support of an international on-premises and cloud infrastructure.
• The role will involve working on multiple projects to act as a hands-on architect, providing design support as well as an element of engineering across on prem infrastructure & Microsoft cloud technologies.
• The role will be expected to work in a fast-paced environment with high degrees of ambiguity arising from a period of significant change.

Job Specific Skills Profile

The role requires:

• Demonstrate extensive experience in an infrastructure cloud architecture position working primarily with Microsoft Azure & Microsoft 365 technologies.
• Demonstrate extensive experience of architecting solutions to meet security and governance requirements.
• Ability to design solutions to meet varied International Compliance and Regulatory requirements, as well as global business requirements.
• Able to translate business requirements into feasible technology solutions.
• Excellent documentation and presentation skills, being able to document solutions clearly and a high and low level, and present to governing boards prior to technical implementation.
• Ability to assist with the technical delivery of solutions for multiple projects maintaining the agreed solution design.
• Experience of working within ITIL change management governance.
• Ability to lead and provide guidance to infrastructure engineers.
• Be highly collaborative with the wider delivery team, management structure and business leaders.

Technical Skills Required:

• Detailed Microsoft Azure and Microsoft 365 knowledge is fundamental to this role.
• Azure architecture, server and platform architecture, including security and networking principles
• Good understanding of modern Identity and Access Management, ideally Entra ID, including Entra ID Connect, Entra ID Enterprise Application Integration, Conditional Access
• M365 Hybrid knowledge including a good understanding of Office 365 client-side requirements and how these interact with backend M365 services.
• Experience with corporate acquisition projects involving architectural integration and application migration
• Good understanding of networking technologies, MPLS, Expressroute, firewalls, routing protocols, Enterprise WiFi and wired LAN networking.
• Highly proficient with on-premises architecture within the Microsoft stack e.g. Exchange, SQL, Active Directory
• Strong on premises Hypervisor experience, e.g. VMware and fibre-channel storage arrays
• Experience designing backup & disaster recovery solutions
• Automation, e.g. PowerShell, Terraform
• Intune for device management, including Apple Business Manager, Autopilot.
• Microsoft 365 Purview policy management

Technical Skills Desired:

• Architecture framework experience, e.g. TOGAF certified
• Experience of working in a multi-forest environment
• Citrix - XenApp & XenDesktop experience
• VMware, Azure or O365 certified.
• Teams messaging, Telephony, Teams Meeting Rooms.

Core Responsibilities for all Staff

Achieve Results through Relationships with All Parties

• Deliver a personal performance that contributes towards Group and/or Company achieving their objectives
• Achieve lasting relationships with all parties (internal clients, suppliers, third parties and other staff)

Delivery of Service

• Consistently deliver an excellent and comprehensive service, on-time, within budget and to, or exceeding quality expectations.

Conduct and Integrity

• Ensure all dealings are carried out with integrity and professionalism
• Act in utmost good faith, in accordance with Group and/or Company policies and never risk the Company's or the Group's reputation

General Responsibilities

Clients

• Develop strong relationships with the Business Units
• Respond to the Business Units' requirements as appropriate
• Support the business units with their use of the IT systems
• Behave with all clients (both internal and external) fairly and ethically with excellent customer service
• Take ownership of issues and provide updates to users on outstanding issues.

Management

• Ensure team members are competent to carry out their responsibilities
• Motivate team to deliver high performance and achieve objectives

Administration

• Ensure up to date records are maintained at all times on the Group and Company systems
• Interpret instructions and issues arising, and then implement actions according to policies and procedures

Compliance

• Ensure compliance with all applicable Group and /or Company policies and procedures
• Ensure correct authorisation is obtained and processes followed when required by the Group and/or Company policies and procedures
• Ensure compliance with legal and regulatory requirements
• Ensure that own performance, HR and T&C records are up to date and meet the Group's requirements
• Maintain accurate records and deal with correspondence appropriately
• Ensure compliance with Anti Bribery and Corruption policy and procedures

Reporting

• Monitor and report on Business Units' issues
• Provide relevant management information to senior management

Representing the Company and Companies within the Group

• Any other reasonable duties, as required