Technical Architect - ServiceNow

CompanyDabster

LocationLondon Area, United Kingdom

Posted At12/1/2025

UK Visa Sponsorship Analytics

Occupation Type

IT business analysts, architects and systems designers

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£54,900 (£28.15 per hour)

Occupation rate applies

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Description

About Us:

At Dabster, we specialize in connecting top talent with leading global companies. Our mission is to be the foremost recruitment specialist in securing exceptional talent for a diverse range of global clients.

Role: Technical Architect – ServiceNow

Experience: 10-20 Years

Position Overview

We are seeking an experienced Technical Architect – ServiceNow to lead the design, development, and implementation of enterprise-scale ServiceNow solutions. This role will be responsible for defining architectural standards, ensuring platform scalability, and guiding technical teams in delivering high-quality ITSM, ITOM, ITBM, and custom applications on the ServiceNow platform. The ideal candidate will combine deep technical expertise with strong leadership and stakeholder management skills.

Key Responsibilities

Architecture & Design

Define and maintain ServiceNow architectural standards, frameworks, and best practices.
Design scalable, secure, and high-performing ServiceNow solutions aligned with business needs.
Lead technical design sessions and translate business requirements into technical solutions.

Platform Ownership

Oversee ServiceNow platform governance, upgrades, and integrations.
Ensure alignment of ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.) with enterprise architecture.
Drive automation and innovation across IT processes using ServiceNow capabilities.

Technical Leadership

Provide technical guidance to developers, administrators, and implementation teams.
Review and approve solution designs, configurations, and customizations.
Mentor junior engineers and promote knowledge sharing across teams.

Integration & Automation

Architect integrations between ServiceNow and enterprise systems (ERP, CRM, monitoring tools, cloud platforms).
Implement automation workflows, orchestration, and API-based solutions.
Ensure seamless CI/CD pipeline integration for ServiceNow deployments.

Governance & Compliance

Establish and enforce coding standards, security policies, and compliance requirements.
Conduct regular audits of ServiceNow configurations and customizations.
Provide reporting and analytics on platform performance and adoption.

Stakeholder Engagement

Collaborate with business leaders, process owners, and IT teams to align ServiceNow strategy with organizational goals.
Act as a trusted advisor for ServiceNow roadmap planning and solution adoption.
Communicate complex technical concepts to non-technical stakeholders.

Required Skills & Qualifications

Technical Expertise

Extensive hands-on experience with ServiceNow platform architecture and modules (ITSM, ITOM, ITBM, HRSD, CSM).
Strong knowledge of ServiceNow scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub.
Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations.
Proficiency in automation tools and CI/CD practices.

Process Knowledge

Solid understanding of ITIL processes and enterprise IT service management.
Experience in designing governance frameworks for ITSM/ITOM.

Preferred Qualifications

ServiceNow Certified Technical Architect or Certified Master Architect.
ServiceNow Certified Implementation Specialist (CIS) in multiple modules.
ITIL v4 Foundation certification.
Experience in large-scale enterprise ServiceNow implementations.

How to Apply

Apply by submitting your resume today, showcasing your relevant experience and passion for the position via LinkedIn Easy Apply or directly to vigneshwaran.s@dabster.net.

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