Technical Business Analyst

Job Description Technical Business Analyst

The Technical Business Analyst plays a key role in defining and translating franchise needs into project and data product requirements, whether for technical implementation, business process design, or as part of a change management initiative.

The role involves engaging with colleagues across the CSO function and Sage to capture, analyse, and document business requirements for data products and/or projects, as well as providing support on more complex work. The Technical Business Analyst will work closely with CSO COE stakeholders to ensure that requirements are understood, agreed upon, and form a solid basis for execution.

This is a hybrid role, requiring three days per week in the office.

Main responsibilities

• Create clear, deliverable requirements with achievable acceptance criteria.
• Identify and document stakeholder expectations, ensuring alignment across perspectives and reconciling any conflicting requirements.
  
  
  
  
  
  

• Support the Product Owner in triaging incoming data requests (e.g., manage stakeholder expectations, assign prioritisation scores, route tickets to the correct resources).
• Gather and document end-user requirements by running workshops to collect and formalise business needs from stakeholders.
• Write and clarify user stories and acceptance criteria, translating requirements into actionable deliverables with input from end users and customers.
• Collaborate with Data Visualisation Developers and Data Engineers to ensure business requirements are accurately translated into technical specifications for solution design.
• Maintain clear stakeholder communication, gathering continuous feedback and providing updates on data and reporting solutions in progress.
• Validate data and reporting solutions to ensure outputs meet requirements and acceptance criteria through data validation, QA, and informal testing.
• Create process maps to understand business impacts and identify opportunities to improve end-to-end data delivery workflows.
• Identify and implement opportunities to configure and optimise internal tools and processes to maximise productivity.
• Analyse datasets to detect patterns, trends, and outliers, and apply appropriate visualisation techniques.
• Champion innovation and continuous improvement in technology to enhance or transform existing business operations.
• When required, create and deliver user training materials and sessions.
• When required, produce manual reports via Excel or automate dashboards and scorecards using Power BI.
  
  
  
  
  
  

Must-have Skills And Experience

• Agile methodology
• Experience with data visualisation tools
• Experience in sprint scrum frameworks