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About the Company
Open GI is a leading software development company and a trusted partner to the general insurance industry. Based across the UK and Europe, our support and development services make us a truly diverse organization that offers a range of IT solutions to insurance brokers, insurers, and managing general agents.
It is our vision to connect the insurance community through market-leading technology. Our people are placed at the heart of this, and diversity, equity and inclusion are central to everything we do.
We know the key to achieving success is to enable a positive, inclusive, and collaborative working culture, and, as part of our commitment, we have signed up for a number of pledges and programmes designed to support and nurture our people.
About the Role
Delivery and support of, and consulting on Open GI Supplied Products/Solutions. Delivery of contracted services relating to Open GI supplied Products/Solutions, including field-based service delivery and support, pre-sales tasks, handover meetings and documentation.
This is a field-based role covering the North of England and Scotland. The successful candidate may be required to travel to various locations, including but not limited to: Leeds, Manchester, Bradford, Halifax, York, and Edinburgh. A full UK driving licence is required.
Responsibilities
- Provide Technical Consultancy for customer led projects as required.
- Provide technical pre-sales consultation for customer led projects using Open GI software and infrastructure solutions.
- Maintain customer systems as required and ensure system is operating satisfactorily.
- Maintain accurate system notes relating to support tasks and site visits.
- Assist the support teams with escalated support tickets and monitor incoming support demand.
- Identify opportunities to improve efficiency via automation, training or otherwise.
- Complete system installations and upgrades as required.
- To ensure that, wherever possible, the customer’s fault has been resolved or that no further actions are necessary before ending a site visit.
- To deliver services in line with Open GI’s accepted standards, ensuring that Standard Operating Procedures (SOPs), Data Protection and other procedures are followed and upheld.
- Communicate effectively at all levels internally and externally.
- Plan and implement upgrades / installations as necessary.
- Provide quality, clear, customer focused documentation.
- Take responsibility for delivery of contracted projects to agreed timescales, including customer liaison relating to the progress of projects and resolution of issues raised.
- Design of standardised and bespoke customer infrastructure solutions.
- Assist with the evaluation of new technologies & solutions including Azure.
Skills
- Strong customer service skill and customer facing experience
- Windows Server (2012 - 2025) platform Knowledge/Experience
- Linux Knowledge/Experience
- Networking Knowledge/Experience
- Azure and Microsoft 365 Knowledge/Experience
Advantageous
- Knowledge of storage systems (NAS, SAN, iSCSI, Fibre Channel)
- Remote Desktop Services or Azure Virtual Desktop deployments
- TCP/IP networking experience (DNS, DHCP, Routing)
- Implementing and troubleshooting LAN and WAN technologies including Routers, Firewalls, Switches, Hubs, Wireless, VPNs, QoS, VoIP, etc.
- Implementing, maintaining, migrating and troubleshooting the following: - Active Directory, Exchange Server, Microsoft SQL Server, Remote Desktop Services and Azure Virtual Desktop
- Knowledge in Virtualisation platforms (Hyper-V, VMWare, Nutanix)
Salary and benefits
- Salary of circa £36,000 per annum depending on skills and experience
- Car allowance of £400 gross per month
- Fuel card for business travel
- Company pension
- Bonus opportunity
- Life assurance and critical illness cover
- Cycle to work scheme
- Perkbox – an exclusive platform offering a wide range of discounts and benefits
- Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme
- A hybrid approach to work
- Opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work
- Social clubs - whether you’re into your cycling, crafts, or other hobbies, we have a number of groups at Open GI where individuals who enjoy the same pursuits can get together.
- Wellbeing – wills at work scheme, employee assistance programme and mental health first aiders
This is a field-based role covering the North of England and Scotland. The successful candidate may be required to travel to various locations, including but not limited to: Leeds, Manchester, Bradford, Halifax, York, and Edinburgh. A full UK driving licence is required.
To apply, please complete the application form and submit your CV. We look forward to hearing from you!
