Open GI is a leading software development company and a trusted partner to the general insurance industry. Based across the UK and Europe, our support and development services make us a truly diverse organization that offers a range of IT solutions to insurance brokers, insurers, and managing general agents.
It is our vision to connect the insurance community through market-leading technology. Our people are placed at the heart of this, and diversity, equity and inclusion are central to everything we do.
We know the key to achieving success is to enable a positive, inclusive, and collaborative working culture, and, as part of our commitment, we have signed up for a number of pledges and programmes designed to support and nurture our people.
No matter where you sit or which team you are a part of, we want you to know that you contribute in helping us to shape where the company will be in the future. We would love for each employee to be able to talk with pride about our company and, most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work.
Position
Delivery and support of, and consulting on Open GI Supplied Products/Solutions. Delivery of contracted services relating to Open GI supplied Products/Solutions, including
field-based service delivery and support, pre-sales tasks, handover meetings and documentation.
This is a field-based role covering the North of England and Scotland. The successful candidate may be required to travel to various locations, including but not limited to: Leeds, Manchester, Bradford, Halifax, York, and Edinburgh. A full UK driving licence is required.
Key Responsibilities
- Provide Technical Consultancy for customer led projects as required.
- Provide technical pre-sales consultation for customer led projects using Open GI software and infrastructure solutions.
- Maintain customer systems as required and ensure system is operating satisfactorily.
- Maintain accurate system notes relating to support tasks and site visits.
- Assist the support teams with escalated support tickets and monitor incoming support demand.
- Identify opportunities to improve efficiency via automation, training or otherwise.
- Complete system installations and upgrades as required.
- To ensure that, wherever possible, the customers fault has been resolved or that no further actions are necessary before ending a site visit.
- To deliver services in line with Open GIs accepted standards, ensuring that Standard Operating Procedures (SOPs), Data Protection and other procedures are followed and upheld.
- Communicate effectively at all levels internally and externally.
- Plan and implement upgrades / installations as necessary.
- Provide quality, clear, customer focused documentation.
- Take responsibility for delivery of contracted projects to agreed timescales, including customer liaison relating to the progress of projects and resolution of issues raised.
- Design of standardised and bespoke customer infrastructure solutions
- Assist with the evaluation of new technologies & solutions including Azure.
Experience
Requirements:
Previous experience in a support role with field service/face-to-face customer experience- Corporate/enterprise to medium scale business exposure
- Experience in full spectrum of technical delivery tasks from presales to operation
- Experience in an ITIL aligned environment
- Experience in handling multiple, varied workloads to tight deadlines
- Customer service experience
Skills
- Windows Server (2012 - 2025) platforms
- Azure and Microsoft 365 platform and services
- Knowledge of Linux Operating systems
- Knowledge of storage systems (NAS, SAN, iSCSI, Fibre Channel)
- Remote Desktop Services or Azure Virtual Desktop deployments
- TCP/IP networking experience (DNS, DHCP, Routing)
- Implementing and troubleshooting LAN and WAN technologies including Routers, Firewalls, Switches, Hubs, Wireless, VPNs, QoS, VoIP, etc.
- Implementing, maintaining, migrating and troubleshooting the following: - Active Directory, Exchange Server, Microsoft SQL Server, Remote Desktop Services and Azure Virtual Desktop
- Knowledge in Virtualisation platforms (Hyper-V, VMWare, Nutanix)
- Service Management tool experience
Aptitudes
- Ability to interact with customers face to face and remain calm under pressure
- Capable of dealing with individuals at all levels of the organisation and a great communicator with customers
- An ability to recognise problems experienced in the field that can be resolved pro-actively by the Technical Delivery team and shares this information with the wider team
- Understands the requirements of both the customer and Open GI and considers them equally when making recommendations
- Display a flexible approach to work demands
- A positive work ethic and keen desire to learn
Other information: Mission and Values
Our Mission Is To Be Both The Technology Partner And Employer Of Choice For The UK General Insurance Market. Our Values Are Central To This Vision, As They Represent How We Collaborate To Continually Deliver For Our Customers
- Accountability: We own our actions and shape our success on the results we deliver
- Innovation: We tackle challenges with fresh thinking and bold ideas
- Teamwork: We work together, recognising we cant do this without each other
- Trust: We build trust on integrity, transparency and respect
We are looking for an individual who embraces our values in their actions, decisions, communications and processes to inspire positivity and, ultimately, exceptional performance.
Benefits package
- Salary of circa £36,000 per annum depending on skills and experience
- Car allowance of £400 gross per month
- Fuel card for business travel
- Company pension
- Bonus opportunity
- Life assurance and critical illness cover
- Cycle to work scheme
- Perkbox an exclusive platform offering a wide range of discounts and benefits
- Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme
- A hybrid approach to work
- Opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work
- Social clubs - whether youre into your cycling, crafts, or other hobbies, we have a number of groups at Open GI where individuals who enjoy the same pursuits can get together
- Wellbeing wills at work scheme, employee assistance programme and mental health first aiders
This is a field-based role covering the North of England and Scotland. The successful candidate may be required to travel to various locations, including but not limited to: Leeds, Manchester, Bradford, Halifax, York, and Edinburgh. A full UK driving licence is required.
To apply, please complete the application form and submit your CV. We look forward to hearing from you!
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