The Opportunity
Become a key member of Safetykleen by joining our customer service team in Dinnington, ensuring an outstanding customer experience. As the first point of contact, this role manages customer queries, maintains accounts, enhances retention, and mitigates risks.
Acting as a crucial link between internal teams, including managers, account managers, and credit control, the adviser facilitates smooth communication and service efficiency. Strong problem-solving, communication, and a proactive approach are essential to upholding Safetykleen’s reputation for excellence. If you love a diverse role and offering a quality customer experience, then this is the role for you!
Benefits For Technical Customer Experience Advisor
- Salary £25,600 per annum.
- Monday to Friday - No weekends.
- 25 days holiday plus Bank Holidays.
- 5% Contributory Pension scheme.
- Family Life assurance of 3 times life cover salary.
- Private healthcare scheme from day 1.
- Enhanced maternity and paternity pay.
- Corporate discount scheme focussed on your wellbeing, including discounted Virgin Active Gym membership - and Gymflex.
- Taste Card Membership discount.
- Discount and cashback at many retailers.
- Cycle to work scheme.
- Employee Assistance Program with 24/7 confidential helpline support for employees
- Enhanced occupational sick pay scheme for employees with illness and/or conditions requiring treatment.
- Employee recognition program
- Employee referral scheme.
- We provide support and access to a range of internal and external courses to help and progress your career with us.
Job Responsibilities For Technical Customer Experience Advisor
- Handle all customer breakdown communications via phone, email, and chat.
- Log interactions and updates in the CRM system.
- Troubleshoot issues and resolve them over the phone where possible.
- Escalate complex cases for on-site engineer visits.
- Work with internal teams to ensure timely and effective resolutions.
- Follow up post-repair to confirm customer satisfaction.
- Maintain accurate and up-to-date customer records.
- Use systems for data entry, work orders, and analysis.
- Ensure high service standards and customer satisfaction.
- Coordinate with internal stakeholders for smooth service delivery.
- Perform general admin tasks and other duties as needed.
Competencies Required For The Technical Customer Experience Advisor
- Enjoys putting the customer first and delivering a superior service.
- Excellent oral and written communication skills.
- Diligent and must be able to work under pressure whilst managing multiple tasks.
- To be a team player, self-motivated and able to work on own initiative.
- Can following a process / way of working.
We are Safetykleen!
Safetykleen is the leading provider of Parts Cleaning, Waste Collection and Environmental Advisory services to businesses. Our operations encompass 14 countries. Safetykleen employs over 2,000 people across 92 branches and delivers over 1 million services per year.
With 19 branches across the UK and Ireland, we employ approximately 600 passionate individuals committed to our mission of making the planet
Safer and Kleener.
Our success is built on a robust business model, a culture of winning, and a dedication to prioritising customer satisfaction.
When you become part of the Safetykleen team, you'll find yourself in a welcoming and inclusive workplace where your voice matters, your talents are appreciated, and your career growth and development is based on merit and performance.
#INDAJ
