Technical Governance and Customer Architecture Lead

Technical Governance and Customer Architecture Lead

Location: Plymouth / Hybrid (approx. 2 days per week in office)

Salary: Starting from £60,000 p.a. plus performance bonus

Contract Type: Permanent, Full-time (37 hours per week)

About the Role

We’re looking for a strategic, influential, and technically capable leader to take ownership of Delt’s Technical Governance and Customer Architecture capability.

In this high-profile role, you will lead a team of Customer Architects, ensuring their work drives measurable service outcomes, innovation, and customer satisfaction. You will also steward Delt’s technical governance framework, ensuring it enables value-driven decision-making, reduces risk, and aligns with both customer and organisational objectives.

This role will suit someone with a proven track record in architecture and governance leadership, who can combine strategic vision with the ability to deliver practical, value-led solutions.

What You’ll Be Doing

• Leading, mentoring, and developing the Customer Architect team to deliver innovation-led transformation and enhanced service value.
• Owning and evolving Delt’s Technical Governance Framework to ensure processes, tools, and assurance mechanisms add value and mitigate risk.
• Embedding architecture expertise into customer BAU and project delivery to shape roadmaps, enhance cyber posture, and enable long-term improvements.
• Facilitating and chairing design and architecture reviews, ensuring technical integrity, compliance, and customer needs are effectively balanced.
• Acting as an escalation point for complex architecture decisions, ensuring consistency and traceability across engagements.
• Driving continuous improvement in governance processes and architecture operating models, with a focus on simplification, standardisation, and knowledge sharing.
• Collaborating with senior stakeholders to ensure governance aligns with service contracts, customer standards, and project priorities.

About You

We’re looking for someone who can combine technical breadth with strong leadership and customer engagement skills. You’ll be confident working across a range of technologies and frameworks, with the ability to influence decisions at every level.

You will need:

• Proven experience leading architecture or governance functions in a complex IT environment.
• Strong understanding of enterprise architecture principles, risk management, and technical governance.
• A track record of delivering customer-facing architecture with measurable service outcomes.
• Broad technical knowledge across cloud, infrastructure, cyber, applications, and architecture frameworks.
• Excellent facilitation and influencing skills with both technical and non-technical stakeholders.
• Familiarity with TOGAF, ITIL, SAFe or similar; knowledge of CAF and DSPT is an advantage.

Why Delt?

At Delt, we don’t just talk about delivering better services - we make it happen. You’ll be joining a collaborative, forward-thinking environment where your expertise will shape how we deliver value for our customers.

You’ll be working in a business that values integrity, transparency and shared success – with flexible working, generous benefits and a real sense of purpose.

Benefits include:

• Generous holiday allowance of 25 days plus bank holidays

• Up to 12 flex leave days a year

• Matched contribution pension scheme up to 10% of salary

• Life assurance scheme

• Opportunities to buy and sell leave

• Employee shopping savings portal

• Opportunities for training to be funded by Delt

• EV salary sacrifice

• Performance Related Pay

• Employee assistance programme supporting mental and physical wellbeing

Deadline for applications: Applications will be considered on a rolling basis, so please apply early. We reserve the right to withdraw this vacancy as suitable candidates are identified.