Technical Lead - Commerce

About CTI

From humble beginnings, CTI has grown into a large, multi-faceted agency delivering digital services to B2C, B2B, Charity, Education and Public sector organisations. Strategy, Creative, Development, Commerce and Digital Marketing Teams all work under the CTI brand to deliver quality solutions for our customers and to help drive their visions forward. We are recognised partners on a range of development platforms including Drupal, Umbraco, Adobe Commerce, BigCommerce & Shopify. This provides us with a range of frameworks in which to architect custom eco-systems built around customer requirements and goals.

Our mission is to build an environment where creativity flourishes, collaboration thrives and technical excellence is delivered as standard. If you're passionate about digital and want to make a difference with a team that values great people and quality of work, then CTI might be what you’ve been looking for.

The team

Our Commerce team specialises in designing, developing, and optimising ecommerce solutions centred on Adobe Commerce, Shopify and BigCommerce. Our expertise lies in architecting robust eco-systems that provide the tools and technologies needed to enable growth for our clients. Our mission centres on building and maintaining high-performing ecommerce systems, ensuring seamless collaboration between strategy, design, engineering and digital marketing teams to deliver tangible results for our clients.

What you’ll be doing

As a CTI Commerce Technical Lead, you’ll be responsible for translating client requirements into technical solutions. Architecting commerce ecosystems across a range of platforms (Adobe Commerce, Shopify & BigCommerce) and pulling in best of breed partner technologies, plugins and apps to build a robust and comprehensive platform for growth.

You'll balance your time between architecting solutions, leading project delivery and developing deep insight into the platforms and technologies we use to ensure we are always ready for what’s coming next. You will also support developers in your team to troubleshoot technical issues as required.

You’ll join an ambitious, experienced and growing team of commerce developers with support from team members across the wider business, such as project managers, account managers and our commercial / sales team. You’ll also have plenty of opportunities to learn and upskill from other delivery teams in the business, such as our strategy and CRO teams.

As a CTI Commerce Technical Lead, you will:

• Plan and deliver requirements-gathering workshops with clients.
• Understand the principles of commerce solution architecture.
• Devise technically feasible and efficient solutions within budget constraints.
• Provide commercial input as part of the proposal process.
• Troubleshoot technical challenges with other developers in the team.
• Mentor and develop junior members of the team.
• Lead a delivery team of developers to deliver quality code efficiently.
• Manage and document project-related risks and or concerns.
• Work with the Project Managers to successfully deliver projects you lead on
• Produce client-facing training materials and documentation.
• Attend industry and partner events on behalf of CTI and feedback to the team.

What experience you need to be successful

• Proven expertise in developing, maintaining, and optimising solutions with either Adobe, BigCommerce or Shopify with a minimum of 3 years experience.
• Strong understanding of web services (REST/SOAP) and high proficiency in PHP.
• Experience of working with headless commerce solutions such as HYVA (Adobe Commerce), Hydrogen (Shopify) or Catalyst (BigCommerce) would be useful but not essential.
• Experience of working with headless CMS solutions within a commerce environment, such as Contentful, Prismic or Storyblok would be useful but not essential.
• Familiarity with Product Information Management (PIM) Systems like Akeneo would be beneficial.
• Demonstrated ability to communicate effectively with clients and internal teams, simplifying technical concepts and fostering collaborative discussions.
• Experience working in an agency environment, balancing multiple projects, deadlines, and client expectations with professionalism and adaptability.
• Proven ability to lead and mentor team members, inspiring them to realise their full potential while fostering a positive and goal-oriented environment.
• Active engagement with the commerce community, staying at the forefront of trends and innovations to drive impactful solutions.

Interview process

We’ve designed our process with you in mind. This is as much an opportunity for you to make sure CTI Digital is right for you as you are for us. We’ve embedded a values driven approach to recruitment and offer transparency and feedback at each and every stage.

Candidate experience is incredibly important to us. You’ll have a dedicated member of the Talent Team with you every step of the way, ready to answer questions or make reasonable adjustments as needed.

📞 Screening Call – 30-minute conversation with our Talent Team

💻 First Interview – With our Commerce team, to explore fit and potential

📆 Final Interview – In-person (or remote) with senior stakeholders and a take-home task

🎉 Offer – If we’re aligned, we’ll move fast to welcome you aboard

What’s in it for you

🏖️28 days annual leave, in addition to the bank holidays

🏠Hybrid-working - we’re in the office twice a week

👶Workplace nursery scheme

🏥Health cash plan

🚴Cycle-to-work scheme

⏰Flexible working hours

🧠Employee well-being and mental health programme

🐶Relaxed working environments - office dogs welcome!

🎉Company socials and lots of fun!