Who we are:
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your role:
The Data Services team provides audit, eDiscovery, and data migration support to our global customer base. The team is a specialized professional services department that delivers service and industry expertise on audit, legal eDiscovery, and data management related inquiries. As a Technical Lead, Data Services, you will provide guidance and assistance to Data Services team members, customer-facing departments, and Product Development teams about Data Services' processes and business operations of our fast-paced organization.
This role will be focused on the oversight of services offered by the Data Services Department, and the continuous improvement of the processes, services offered, and technology used in the department. The Technical Lead, Data Services will also be required to perform customer-facing work as needed with a focus on complex and strategically important requests. These include imports, exports, migrations, legal holds, retention terms configurations, deletions and terminations, and other ad hoc enquiries.
Your responsibilities:
Ensure departmental service expectations are met, including adherence to defined SLOs, SLAs, and KPIs.
About you:
- Post-secondary education; undergraduate degree preferred
- Minimum 3 years of experience in Data Services Department preferred
- Minimum 5 years of experience in a dynamic office environment
- Ability to write and speak English fluently, with strong editing skills
- Previous legal, technical, and/or business communication required
- Experience in Microsoft Office, specifically Excel and Outlook
- Technical/desktop trouble-shooting skills and computer proficiency
- Previous administration experience with the ability to manage multiple projects simultaneously
Working Conditions:
- Prepared to work evening / weekend shifts on rotation as needed
- Prepared to work statutory holidays as needed
What you can expect:
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-o
pportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
