Technical Life Insurance Claims Lead
Company
Location
London, England, United Kingdom
Posted At
7/17/2025
Advertise with us by contacting: [email protected]
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Description
Location: UK (Remote)
Reports To: UK Service Delivery Manager / Operations Manager
Employment Type: Full-time / Permanent
We’re looking for a Technical Claims Lead to support and guide a team of Claims Assessors/Handlers in delivering timely, accurate, and customer-focused life insurance claims assessments. You'll ensure performance targets, service levels, and quality standards are consistently met while promoting a positive and collaborative team environment.
As the Technical Claims Lead, you'll play a key role in overseeing the technical accuracy of claims processing, offering expert guidance, and driving compliance and efficiency across the team.
Key Responsibilities:
Lead and manage the day-to-day operations of the claims team.
Allocate and monitor workloads to meet SLAs and turnaround times.
Provide technical support and guidance on complex life insurance claims.
Conduct quality audits and offer feedback to support continuous improvement.
Develop and implement claims strategies and best practice processes.
Facilitate team meetings, one-on-ones, and performance reviews.
Coach and mentor team members to support professional growth.
Escalate issues or risks promptly and drive timely resolution.
Build strong relationships with internal departments and external partners.
Monitor and report on key performance indicators, productivity, and error rates.
Ensure all work complies with company policies, regulations, and data protection standards.
Collaborate with clients on quality calibrations, process updates, and weekly performance reviews.
Skills & Experience
Proven leadership or supervisory experience in a similar role.
Strong technical knowledge of life insurance and claims handling.
Excellent decision-making and problem-solving skills.
High attention to detail and commitment to quality.
Confident communicator with strong interpersonal skills.
Proficient with claims management systems and Microsoft Office tools.
Understanding of claims systems and regulatory requirements (preferred; training provided if needed).
Ability to analyse team performance and identify areas for improvement.
Passion for driving service excellence and process enhancement.
If you're a skilled claims professional with a strong technical background and a passion for leadership, we'd love to hear from you
Reports To: UK Service Delivery Manager / Operations Manager
Employment Type: Full-time / Permanent
We’re looking for a Technical Claims Lead to support and guide a team of Claims Assessors/Handlers in delivering timely, accurate, and customer-focused life insurance claims assessments. You'll ensure performance targets, service levels, and quality standards are consistently met while promoting a positive and collaborative team environment.
As the Technical Claims Lead, you'll play a key role in overseeing the technical accuracy of claims processing, offering expert guidance, and driving compliance and efficiency across the team.
Key Responsibilities:
Advertise with us by contacting: [email protected]
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