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Job Title: Technical Operations Administrator
Reporting to: Technical Operations Learning and Development Manager
Department: Technical Operations
Based: Croydon
Objective of the role
To provide efficient and pro-active administrative support to the Technical Operations Departments.
Hours
35 Hours per week Monday to Friday. .
Main Duties
General Administration
Technician NatWest expenses
- Ensuring technician NatWest statements are submitted in accordance with Standard Operating Procedures (SOP’s)
- Checking techs have completed NatWest correctly and all receipts are provided
- Recording all relevant information on central SharePoint spreadsheet
- Follow up with technicians where errors/irregularities are noted
- Prepare monthly audit selection for Technician Team Managers to complete
Technician Uniform
- Ordering new uniform requested by technicians
- Ensuring stocked uniform is monitored and accounted for and disposed of when required
- Liaise with Technical Training Team and provide update on uniform orders for new technicians through the induction process
Fleet Support
- Renewing road tax
- Dealing with PCN and traffic offences related queries
Adhoc duties
- Hotel Bookings when requested by internal staff
- Raising PO's for consolidated invoices and notification to Accounts Payable
- Processing Toll Tag payments
- Update technician database (new starter and leavers)
- Logging Agent Network PAS43 and insurance details
- Recording technician holiday
- Recording Technician Sickness
- Dealing with Telephone and email queries efficiently
- Checking ABS Task list for Technician attachments and assigning to associated RSA case file
You will also be responsible for the following:
Health & Safety
- To ensure that your work area is kept safe and tidy at all times.
- To abide by the Health & Safety Work Act 1974.
- To notify the Company Health & Safety officer or the Managing Director of any Health & Safety issues which may cause harm to fellow employees.
Training
- To advise your Manager of any areas of work for which you require any additional training.
Quality Management System
- To work as a member of a team within the quality system and follow all documented quality procedures and instructions.
Key Performance Areas
- To work towards achieving 100% on all Company, departmental, team and individual key performance targets.
Appraisals
- Participate and contribute towards individual annual appraisals, team meetings and regular one-to-one assessment sessions.
Regulatory
- To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.
About Allianz:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
