Technical Services Manager

Technical Services Manager

Location: Stevenage, SG1 2DA (with travel at various intervals to: Henlow, Bedford & London)

Hours of work: 40

Contract Type: Permanent

The purpose of this role is to support ISS in its vision of becoming the world’s leading service organisation by delivering outstanding service performance and enabling our customers’ purpose through the empowerment of people.

Job Description

The Technical Services Team Leader will supervise and lead the Operations & Maintenance Team, taking responsibility for the overall direction, coordination, and evaluation of site maintenance activities.

This includes carrying out supervisory responsibilities in line with company policies and applicable laws, such as interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; and addressing complaints or resolving issues.

The role places strong emphasis on delivering a world-class building services maintenance program that consistently meets the highest standards of quality and reliability.

Key Responsibilities

• Supervise facility maintenance activities, ensuring operational efficiency and high standards.
• Manage and evaluate team performance, maintaining quality standards, compliance, and effective resource allocation.
• Act as HVAP for the site, supporting HV shutdowns and asset verification.
• Assign, monitor, and close work tickets, preventative maintenance (PPM) tasks, and reactive tickets, achieving 95% compliance.
• Oversee and maintain SOPs, MOPs, EOPs, statutory logbooks, and ensure EICR and other statutory testing are up to date.
• Lead a daily engineering team of approximately 15 staff, including recruitment, task assignment, meetings, and performance improvement plans.
• Monitor and manage the BMS system, daily logs, and overall site operations.
• Coordinate contractors and vendors, ensuring safety, access, compliance, and minimal risk to critical loads.
• Ensure compliance with company policies, client requirements, HSEQ standards, and regulatory obligations.

Professional and Personal Competencies/Qualifications

• Previous experience in building services is preferred.
• Vocational qualification in Electrical or Mechanical Engineering (or equivalent).
• Strong knowledge of Work Order Control and CMMS systems.
• Skilled in subcontractor/vendor management, KPI tracking, capacity planning, and reporting.
• Hands-on experience in electrical and mechanical systems.
• Effective communicator across digital and phone channels.
• Experienced in high-risk activities, with Safe Systems of Work training.
• Strong analytical and problem-solving skills.
• Ability to analyse issues and develop effective, positive solutions.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team.