Technical Services Manager

At The Compleat Food Group we’re not just serving up great food, we’re creating an environment where our people can thrive. As one of the leading chilled prepared food manufacturers in the UK food industry, we believe that our employees are the secret ingredient to our success. We’re passionate about fostering a culture where quality, innovation, collaboration, and personal growth are at the forefront.

Location: Clitheroe, BB7 1QD

Our Lancashire site is home to our famous pickles, condiments and centre of excellence for olives and antipasti.

Hours: Monday – Friday, 8:30 – 17:00

Salary: £45,000

Purpose:

To provide professional, effective and efficient administrative support to the technical and QA function. Develop an effective and harmonious relationship with customers, suppliers and colleagues. To carry out key tasks in line with business requirements to ensure quality systems are complied with.

Your Duties Will Include:

• To ensure complaints from customers and local authorities are recorded, logged, investigated and responses sent within required timescales
• To manage the site quality management system
• To complete gap analysis of customer and industry code of practice including product safety, provenance and integrity requirements
• To manage the internal audit schedule and subsequent non-conformances
• To provide support to ensure generation of technical and quality data for submission to all customer and site KPI’s
• To support in resolving quality issues, primarily at goods intake with raw materials
• To ensure completed raw material and packaging specifications are always available
• Support delivery artwork checks to ensure packaging delivered is correct
• To manage the document control database including issuing updated and new documents to the appropriate departments.
• Promote a Health & Safety culture to ensure all Health & Safety requirements are met
• To be part of the HACCP & TACCP programme for site
• Support New Product Development (NPD) and ensure that all technical areas of NPD are managed and maintained including food safety rationale of recipes
• Management of technical services e.g. labs and results
• Support site customer Visits

Knowledge, Experience and Skills:

The right candidate will have a passion for food and an enthusiasm to learn on the job in a fast-paced sector of the industry.

Experience:

• HND/Degree in food based/manufacturing subject (desirable)
• Technical Food manufacturing experience within an FMCG environment (chilled food desirable)
• HACCP / Food Safety Training

Key Skills:

• Planning, organisation and project management
• Communicating at different levels of seniority
• Presentation skills
• Identifying solutions
• Basic computing skills
• Understanding of food science and basic understanding of UK and European regulation and legislation
• Drive to get the job done on time
• Drive to perform tasks in right first-time basis
• Excellent teamworking
• Strong people management skills
• Excellent analytical skills

Qualities:

• Problem solving
• Enthusiasm to learn and grow
• Self-Motivated
• Flexible attitude
• A team player with well-developed interpersonal skills

Benefits to Include:

• 33 Days Annual Leave
• 2 Employee Volunteering Days per year
• Online and High-street retailer discount scheme
• Employee well-being and community support groups
• Charity Initiatives and Team events
• 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support)
• Free Financial wellbeing – mortgage calculators, budget tools, financial aid tools

The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace.

We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves to work. As an equal opportunity’s employer, we provide all the support you need to succeed.

Contact us with any questions about Diversity & Inclusion or accessibility during the application process.

Recruitment Agencies:

We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition team.

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