Technical Support Analyst (6-month FTC)
Company
Location
London, England, United Kingdom
Posted At
6/17/2025
Advertise with us by contacting: [email protected]
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Description
This is a full-time, on-site role for five days per week. This role will be predominantly London-based with travel to any of Get Living's locations within the UK as and when required. Please do not apply for this role if you are unable to commit to five days per week in the office.
Overall Purpose
Our story begins in 2013: Get Living started by creating its own industry, Build to Rent. We create brilliant, big-city neighbourhoods, each unique and compelling in their own right. Our vibrant communities connect people and create lasting social, environmental and commercial value.
We are looking for someone with a passion for technology who enjoys working in an energetic environment where no two days are the same. There will be lots of change and sometimes it wont always be clear what the right answer is, so being comfortable with ambiguity and willingness to adapt is key to success. Customer service is vital, and willingness to help and go the extra mile is quite often more important than knowing the answer first time.
However, technical skill is also important and so have a good understanding of Microsoft technologies with experience of supporting a varied userbase is essential.
Key Responsibilities & Accountabilities
Actively champion our company values of Respect, Integrity, Togetherness, Excellence, and Innovation.
Note - this is a summary of the main duties of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instructions given by the Company.
Get Living Commitment
Diversity & Inclusion
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Health and Safety
Get Living is responsible for providing a safe and healthy environment for all employees, residents, commercial occupiers, service providers, and visitors who may be affected by its undertakings across its portfolio.
We are committed to continual improvement of performance, recognising the importance of investing in the health and welfare of our Employees by providing a physical and social working environment which is conducive to maintaining a healthy, fit and highly motivated workforce.
We encourage a positive health and safety culture by actively promoting occupational health and safety through the provision of information, training, instruction and supervision. Through ongoing consultation with employees, partners and suppliers everyone is enthusiastically involved in managing risk and ensuring that our sites are a safe place to live, work and visit.
ESG
Get Living is committed to leading and promoting ESG initiatives as well as identifying ways to improve sustainability goals
Overall Purpose
Our story begins in 2013: Get Living started by creating its own industry, Build to Rent. We create brilliant, big-city neighbourhoods, each unique and compelling in their own right. Our vibrant communities connect people and create lasting social, environmental and commercial value.
We are looking for someone with a passion for technology who enjoys working in an energetic environment where no two days are the same. There will be lots of change and sometimes it wont always be clear what the right answer is, so being comfortable with ambiguity and willingness to adapt is key to success. Customer service is vital, and willingness to help and go the extra mile is quite often more important than knowing the answer first time.
However, technical skill is also important and so have a good understanding of Microsoft technologies with experience of supporting a varied userbase is essential.
Key Responsibilities & Accountabilities
- Diagnose and troubleshoot hardware and software issues, including desktops, laptops, peripherals, mobile devices, and all Get Living applications.
- Providing timely resolution or escalating complex problems in a timely manner.
- Collaborate with other team members to resolve complex technical problems and ensure timely issue resolution and contribute to the development of proactive solutions.
- Install, configure, and maintain software applications, operating systems, and network components while ensuring compatibility, security, and optimal performance.
- Perform routine system maintenance, including updates, patches, security configurations and backup checks.
- Educate users on basic technical procedures and best practices to enhance their overall IT experience.
- Document and track support incidents, resolutions, and workarounds in a detailed and organised manner.
- Escalate unresolved issues to other team members or appropriate external vendors as needed.
- Support the onboarding and offboarding process and deliver IT inductions and training.
- Assist in the setup and maintenance of user accounts, permissions, and security settings across various systems and Get Living applications.
- Provide user training and guidance on utilising IT tools effectively, promoting self-help resources, and encouraging best practices.
- Document technical procedures, solutions, user guides and knowledge base articles to enhance the team's efficiency and support capabilities.
- Participate in IT projects, such as system upgrades, migrations, and deployments, contributing technical expertise and support as required.
- Experience in a technical support or helpdesk role supporting a Microsoft environment (ideally 2 years).
- Strong understanding of Microsoft operating systems and Microsoft Office Suite.
- Understanding of cloud technologies specifically Microsoft Azure and all Microsoft associated management platforms.
- Experience with troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Knowledge of network protocols, connectivity, and basic network troubleshooting.
- Experience with remote support tools and techniques.
- Able to work efficiently and prioritise workloads/projects within agreed timelines independently and as part of a team.
- Adapts well to and is energised by change, whilst maintaining focus on key business goals and personal objectives.
- Excellent problem-solving skills with a logical and analytical mindset.
- Strong verbal and written communication abilities, with the capacity to convey technical concepts to non-technical users.
- A patient and customer-oriented approach with a commitment to delivering high-quality support.
- Time management skills to prioritise and manage multiple support requests effectively.
- Attention to detail and a methodical approach to troubleshooting and documentation.
- Professionalism and a positive attitude, even when faced with challenging situations.
- Experience with ITIL framework.
- Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, Microsoft Certified: Azure Administrator or similar.
- Scripting knowledge (PowerShell).
- Experience with Cisco Meraki.
- Experience with Teams based telephony (Luware Nimbus)
Actively champion our company values of Respect, Integrity, Togetherness, Excellence, and Innovation.
Note - this is a summary of the main duties of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instructions given by the Company.
Get Living Commitment
Diversity & Inclusion
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Health and Safety
Get Living is responsible for providing a safe and healthy environment for all employees, residents, commercial occupiers, service providers, and visitors who may be affected by its undertakings across its portfolio.
We are committed to continual improvement of performance, recognising the importance of investing in the health and welfare of our Employees by providing a physical and social working environment which is conducive to maintaining a healthy, fit and highly motivated workforce.
We encourage a positive health and safety culture by actively promoting occupational health and safety through the provision of information, training, instruction and supervision. Through ongoing consultation with employees, partners and suppliers everyone is enthusiastically involved in managing risk and ensuring that our sites are a safe place to live, work and visit.
ESG
Get Living is committed to leading and promoting ESG initiatives as well as identifying ways to improve sustainability goals
Advertise with us by contacting: [email protected]
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