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Copyright © 2025
Copyright © 2025
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with CTI Digital. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
About CTI
At CTI, innovation is at the heart of everything we do. As leaders in our field, we strive to deliver exceptional, custom-tailored solutions that drive success for our clients. Our expert team combines industry insight with cutting-edge technology, ensuring that we not only meet expectations but exceed them.
We're committed to fostering an environment where creativity flourishes, and collaboration thrives. By embracing the challenges of a dynamic global market, we aim to set the standard for excellence and integrity in our industry. If you're passionate about making a difference and advancing your career with a team that values professionalism and innovation, CTI is the place for you.
The team
Our Technical Support team works under the Nublue brand, part of CTI, an award winning Hosting Provider and Support Team. They’re the friendly faces (and voices) behind the scenes — supporting clients with live issues, keeping platforms secure, and collaborating with our wider delivery teams to solve problems fast.
You’ll be joining a supportive team with a strong mentoring culture, structured development plans, and a big focus on learning by doing. If you’re looking to start your tech career somewhere you can grow, this is it.
What you’ll be doing
As a Graduate Technical Support Analyst, you’ll be part of our structured training programme — learning how to support real clients with real problems from day one. With exposure to platforms like Magento, Wordpress, Drupal and Umbraco and support to gain Industry certifications (such as Amazon Web Services and Azure), you’ll become a confident first-line problem solver in no time.
🛠 Supporting clients via live chat, email and phone — triaging and resolving issues
🌐 Troubleshooting web hosting and CMS platforms like Magento and Wordpress
💻Working on client server migrations
💡Investigating logs and service reports to resolve issues
🔒 Investigating site compromise reports and supporting server audits
🎓 Working through a structured development plan and gaining industry certifications
🧠 Translating technical problems into clear, non-technical language for clients
🤝 Collaborating with wider teams on client success and platform stability
What you need to be successful
✅ Must-haves:
⭐️ Nice-to-haves:
We’re challenging the 'Gender Confidence Gap,' which suggests that individuals will only apply for a job if they meet 100% of the criteria. Some of our best hires didn’t check every box in the role description, so if you were about to rule yourself out, we still encourage you to apply!
Learn more about our commitment to equality, diversity, and inclusion here.
Interview process
We’ve designed our process with you in mind. This is as much an opportunity for you to make sure CTI Digital is right for you as you are for us. We’ve embedded a values driven approach to recruitment and offer transparency and feedback at each and every stage.
Candidate experience is incredibly important to us. You’ll have a dedicated member of the Talent Team with you every step of the way, ready to answer questions or make reasonable adjustments as needed.
📞Screening Stage - a 30-minute exploratory call with our Talent Team
💻1st Stage - Video call with a member of the Technical Support Team. A chance to explore the role and responsibilities.
📆2nd Stage - A face to face interview with our Technical Support Team. We may include a short task to get an idea of your understanding and fit for the role
🎉Offer - If we think it’s a good fit, we’ll make you an offer!
What’s in it for you
🏖️28 days annual leave, in addition to the bank holidays
🏠Hybrid-working - we’re in the office twice a week
👶Workplace nursery scheme
🏥Health cash plan
🚴Cycle-to-work scheme
💻Company provided Macbook
⏰Flexible working hours
🧠Employee well-being and mental health programme
🐶Relaxed working environments - office dogs welcome!
🎉Company socials and lots of fun!